Southern Classic Chicken — Restaurant in Shreveport

I went through the drive through and order a three piece combo. As soon as I got it, without looking in the box, I got a leg and ate it on my way to my second destination. When I got to my second destination, I actually opened my box so I can dig in. That’s when I noticed gum on the left side of my box. I calmly went back there and requested for my food to be remade due to having gum in my box. The manager rudely declined, after I requested a full refund and she disrespectfully declined again. Her reasoning was because I ate a leg and because according to her I should’ve looked in my box first. Then she asked “ so you seen the gum and still decided to eat the food”. Okay, after that I asked for cooperate and the owner contact information, that’s when she decided to give me SOME of my money, because I ate ONE leg before noticing the gum! I contacted cooperate and the woman who answer stated the same exact thing. “ so you seen gum in your box and still proceeded to eat the food” ? Like wow, I apologize I did not think to check my box for GUM! How are you going to put blame on me when I’m not in the wrong? The manager at that location was extremely rude and did not B.L.A.S.T the situation at all! The cooperate was no help and was rude as well. 1801 N Market St, 71107 Shreveport LA was...

Normally I would have nothing but good things to say about classics been a fan for years but the last couple of visit I have had have been terrible first off the woman on the speaker is trying to rush you off when you have more stuff to order and then you get to the window and they just pretty much throw your food to you I understand is fast food but where is common courtesy and then I drove off got home to realize that my chicken was cold fries were cold I tried to call back and instead of the manager agreeing to help she insisted the food was hot and tried to force me to come back up there to get it replace and I wasn't even trying to get it replace I was just wanted them to understand that my order was not right all in all I'm not going to badmouth Southern classics it's a pretty good place to eat when the service is good in the chicken is hot but the owners need to understand customer service will run people off no matter how...

You can ONLY drive thru, or walk up window...placed order verbally verified order and rushed away due to cars behind us. Arrived at hotel with two items missing called...immediately agreed the mistake was theirs. "Come back" we return to the walk up window items retrieved. Husband request a free desert for time, gas inconvenience. The reply was "we don't do that, we would go broke." The reply was how long will you stay open if you continue to short people on their orders? The restaurants reply was our chicken is so good peo won't care, you came back didn't you.... We have what we paid for, we won't be back...