Burger King — Restaurant in Sierra Vista

It’s Sunday and we went to BK to get some burgers. We attempted to use 3 coupons not realizing that there was a two coupon limit. From the start the person on the headset acted as if we were bothering him. No problem on the coupons, we simply adjusted. We got up to the window and the young man’s attitude was poor to say the least. He was obviously upset that he had to take an order at 5min before closing. The manager stepped up and tried to help us out with the coupons and stepped away. The young man rung us up and it was coming out way too expensive and when I told him he just basically stated “that’s why we don’t allow more than two coupons” and he could not explain why it was so expensive. He was not at all trying to help me understand the high price and expected me to just accept his shoulder shrugging response. I had to ask him to get me the manager to which he was again very bothered. I explained to the manager and he quickly resolved the issue. The young man working the window needs to find another job or position…maybe fry cook as he definitely does not need to interact with customers. This is my last trip to BK…we’ll stick with Culver’s from now on even if we have to drive a bit further. I’m giving two stars for service only because the Manager was resolved the...

It is guaranteed that EVERY TIME we go here, they will mess up our order! I'm surprised they didn't mess it up today, however, I ordered 20 nuggets, right? I looked in the bag to see if they put sauce in...they didn't. I asked for BBQ sauce and she quickly hands me 1 packet and walks away! So I kept saying "excuse me ma'am?" She literally ignored me! So I finally yelled it out and I told her I'd need more BBQ sauce, since I had 20 nuggets, and she says "well, how much do you need?" Ummm, enough for 20 darn nuggets!! Wtheck?! Well, I told her 4 and she puts them in my hand and just turns around. The customer service at this restaurant is despicable! I'm not one to start confrontation, but I've actually had to yell at the manager once because of her behavior in front of customers!! About 1.5 to 2 years ago, I actually loved the crew there!! It seems like this new crew hasn't been trained in customer service NOR were they taught manners by their parents! There is no reason they should be messing up almost every order and giving such horrible customer service!! I'd rather drive off post to the BK in Sierra Vista than drive 2 minutes up the road to this one! Poor quality service, poor quality food, so not worth it!! 1 star for being close to my house and being the only drive thru...

Ive never had any gripes with any BK till Ive visited this one. The staffing and open times were too inconsistent to have any sort of dining experience most of the time. Im in the area for work and Ive visited this BK at least 7 times now. 6 out of 7 times I found myself walking up to the doors just to find them locked well within its open dining hours. This is usually due to staffing issues theyll tell me but Ive come at different times and they always seem to be closing early. This BK isnt in the middle of town or the city and the 1 time I was able to get a meal, I walked up to the drive thru window and was able to get service. Following days some other guy comes and tells me I cant use the drive thru becuase Im on foot, the buisness I have here doesnt allow for my company to provide us with a vehicle so walking is my only option. Overall just frustrating experiences with this place. Its closed all the time, I guess some days its ok to walk the drive thru and other days its not, and when you do get service...