Baskin-Robbins — Restaurant in Simi Valley

I went into baskin robins off 5145 E Los Angeles Avenue Ste Simi valley ca 93063 on December 12 at 7:50 pm. I got a kid scoop of reeses cup ice cream in a cup, took a bite of it and it was disgusting. I get this ice cream all the time and I love it. It must have been a bad batch I don't know. So I went up to Justin your team lead/supervisor to let him know the icecream taste bad. Maybe expired or something and may I have a different icecream. I didn't ask for my money all I wanted was a different flavor becuase when I took a bite it tasted like it was bad icecream. Mind you I only took a bite so my cup was still full. And his response was "No" I was shocked! Then he said if u get another icecream i will charge you. I could not believe it!! Intold him the icecream is bad I'm not asking for my money or to keep the current one i just want to get a different flavor becuase it was bad. We end up arguing with eachother back and forth back and forth until finally I ask to speak to a manger...then he says in a rude way "oh I am the manager" so then I said I wanna speak to the person that is in charge of you and he straight told me NO AND THAT I CANNOT HAVE HIS NAME. So I told him I'm contacting corporate about this terrible altercation and he responded with "Fine then go ahead I dont care" I was extremely shocked that he was made a "Shift leader" Justin was so rude to me and I'm shocked that he spoke to me the way he did over bad icecream. I should have just got my money back. Then he throws away my icecream which I wanted to include in this email to show I never even ate it because it was bad. I've never ever had such a bad experience with baskin robins. It's our family icecream shop right down the street from our home. Anyways I also had a friend with me that ended up becoming part of the conversation trying to explain to justin and try to get him to understand what we were saying but he was so rude and continued talking over us. Moving forward right when my friend finished her icecream I called his name and he came up just getting off the phone with his "manager" and said fine I will give a kid scoop of icecream becuase my manger said so ....then he goes on to say condisending things about his manger and how petty his manger is and throws complaints about his manger to take away my experience with him. As in "let's blame it on the manger for his behavior" I'm totally shocked. I wonder what kind of manager runs this store and I wonder how justin became a shift leader. In so bothered by this terrible customer service that I'm literally contacting corporate for the first time. Something needs to be done here. In not satisfied, disappointed, and shocked by this altercation over a "kid scoop of icecream that tasted bad" or expired or frost bite. I would appreciate a solution to my...

Ya kinda wasn't expecting this,as the store employee at the stearns location after ordering slams down the equipment as he made my order and slams the order down on the counter. All because he wanted to go home at the end of his shift. No customer should ever be treated like this. No matter what. December 17th....

I was told that I couldn't order a cake over the phone. I had to be there in person or use the website. I called a store in the Valley and they told me that was not the case. I hope this franchise owner is okay with loosing...