Bluefin Grill & Sushi — Restaurant in Simi Valley

So I had planned to take my recently asked fiancé to dinner she has wanted to take me here since we have been together but, has yet to. I thought I would surprise her and take her there for Valentine's day. I figured out what time they opened, the previous day, so that I could check to see if I (A). Had to make a reservation or (B). See if they were already booked and if so then I would try another time. So there hours are 11AM–2:30PM, 5–9PM. That day I had called around 10:45am didn't really expect anyone to answer but, I figured hey it couldn't hurt to get a jump on things. Just as a expected no answer and I understood... I mean it was Valentine's day and they more than likely had a lot to prep. Fast forward to 11:15am I called again...no answer I thought that was odd so I called again, right after I hung up, just in case someone maybe had there hands full with something. No Answer.

I waited a little longer and we fast forward to 1pm, I figured since it was a Tuesday at this point most people would still be working. Not saying I know when their rushes are but, I would just assume. So when I called I should have been able to talk to someone. Again no answer I was getting quite frustrated I just wanted to surprise my fiance and have a nice dinner. Now I know most would have said "just find another place if they don't want to pick up their phone." I get it but I was on a mission to surprise her and make her happy.

So we jump ahead to the end here, let's just say the other 2 times I had called during business hours had the same result...No Answer. So I figured we get there a little early just in case there was a long wait. I predicted the wait would be anywhere between 30 mins to an hour and she got off work by 6 giving us enough time to get there by 7- 7:15 at the latest. When we had arrived and walked inside the doors it was just as I had expected. About 3 couples and a family of 5 were already waiting, 2 more couples were ahead of us to provide their name and the place did look busy.

None the less she was happy and surprised to be there. I looked at her and had told here that I had tried calling earlier that day. 5 times to be exaxt and was curious why no one had answered the phone. I told her, "Before we give her my name just know that it will probably be an hour or so wait" she didn't mind. I also told her "I also want to try one thing." I pulled out my phone and called their number and placed my phone by my side. I waited for the phone to ring. Once it did I was shocked, annoyed and angry at what happened next.

The lady that had been helping the people before us had looked at the phone as it rang looked back at the couple and walked away. I thought to myself are you kidding me!? Has this been happening all day!? Everytime that I called, someone has either heard the phone and ignored it or decided that it wasn't their responsibility to answer it?! "No" I told myself maybe she was called to do something maybe someone else is coming to get it...so I called again. Due to NO ONE answer it the first time and again NO ONE answered it! Not even someone to just answer and say, "One moment we are a little busy can I put you on hold"...NOTHING.

At this point I was at a loss for words on the situation. I looked at my fiancé, apologized, and told her that we are not eating here. She was just as shocked as I was on what a horrible first impression this place was for me. We left and so did the couple in front of us. I only assume it was because the lady had never come back but, dont know for sure. For me customer service is a very big thing. If the food wasn't up to par, great customer service will usually bring a person back to try the establishment again. Maybe the cook was off that day who knows. When you start off with horrible service like that you will never get people to try the food.

I can not bring myself to give this restaurant anything lower than a 2. I can not give them a 1 because I never even got to try their food. Maybe sometime in the future I can see myself going back there but for now...

This is THE best sushi I have ever had in my life and hands down the freshest and most delicious in town! Every bite was a flavor explosion and I couldn't get enough. The Hoss roll is a chef’s kiss!

But what truly sets this place apart is the amazing owner. Not only is Hoss incredibly welcoming and attentive, but he also makes sure to personally check in on his customers. It's clear that he takes great pride in his restaurant and goes above and beyond to ensure that every guest has an exceptional experience. And just when I thought things couldn't get any better, I tried their bread pudding for dessert. Oh my goodness, it was out of this world!!! I have never tasted anything like it - the perfect balance of sweetness and texture. I highly recommend this restaurant to anyone looking for the best sushi in town and we have been regulars for over 3 years now (yes, this review is long overdue)! Trust me, you won't be...

I went here last night to celebrate my sister’s birthday, and unfortunately, it was a disappointing experience. The service was terrible — our server was nowhere to be found for half the night, which made it hard to get any attention when we needed it.

The sushi rolls were decent, but honestly, the cost didn’t make sense for the quality of the food. I had the beef and broccoli, and I could barely finish it. It was lackluster at best. On top of that, there was no pre-bussing; we had to ask multiple times for our empty plates to be cleared.

Overall, I expected more for the price and the occasion. It’s a shame, because the place had potential, but the service and food quality didn’t live up to...