Hana Sushi — Restaurant in Simi Valley

My wife and I spend atleast $200 a week here to support the local community. We will never return to Hana Sushi after tonight . The lady taking our order was the rudest person we have ever met in the hospitality industry. There used to be such a kind lady here on Monday - Wednesday. The owner and some lady here tonight laughed at my wife and were extremely disrespectful when she offered them a free website. The ordering experience is TERRIBLE! You make people call in and your hostess is rude to them when it’s your loud background that causes the confusion. It is 2020 learn to get online ordering and technology versus laughing at your customers who spent $200+ on your sushi per week and offer you a free website! You will lose 25% of your customers after the the way you treated us tonight. Go laugh at that. Oh and your sushi is fishy some evenings and yet we still supported you... Shame on you and...

The first time I was there I was extremely impressed. The food was amazing and service was good. I was so pleased, that I made a reservation to celebrate my son's birthday in 3 days.

When we returned, my experience was very different. Although the food was still very good, they gave our reservation away and it took forever to get anything. Monday evening and the place was packed, but no workers in the back. Better planning would do it wonders. I wish we were told it would take us an hour just to get something. We were very frustrated. I will give it another chance, but will go either after 7:30 or...

I walked in here after a long day of tourist activities. I was hot I was hungry and I had an annoying health restriction for Salt. When I tell you this man went above and beyond to accommodate my restriction, it isn't clear enough. He made new sauces for me, new rolls for me, changed the type of rice he used just to make sure my salt content was low as possible. The service will go down as the greatest I've ever had. Don't miss out on top of all of that it...