In-N-Out Burger — Restaurant in Simi Valley

Most disappointing meal at a fast food restaurant ever....I have been eating at in n out since I was a kid, I had the first ever poor experience at the Simi Valley in n out...it felt like high school kids empowered and having a try at laying down the rules for the customer. I felt confronted when I was told that they were closed and we need to leave so they can go home...there were many employees still busy...I said sure can I have two minutes, I still had a plate of Fry's to finish... The look I received did not feel friendly it was a look that seemed to me to confer that two minutes was not ok and that I needed to pick my food up and leave now...it threw me off my emotional base... I have always had only the absolute highest regard for all in and out employees, and consider all staff at all locations I have ever been at to be the most across the board best employees of all fast food restaurants, the king of hard working kind American fast food.

I had a couple more bites of Fry's, lost my appetite and threw my fires out and cleaned up my tray and walked out into the parking lot to finish my conversation in the lot with my friend and I we finished, we were told that we have to leave again.

We thought it was open till 2:00 am and so we finished our conversation and went to our cars to leave.

I realized I didn't get a lid for my drink, didn't want to spill and so had to re-arrange a few things in my cup holder things so I didn't spill on the drive home.

Meanwhile the employees gathered at the window in what seemed like a planning about how to come harass me more, a girl came out and made a statement like we are waiting here for you to leave..at that point I called whoever would come over to explain to them that their behavior felt like intimidation And I had never ever experienced anything like that ever from any fast food restaurant and the last thing I ever would have expected was to have a team of shirtless groms from In n Out hassling me.

Most disappointing fast food meal ever other than the food poisoning I got from the jack in the box in ft Collins CO, where I ended up in the hospital in new Mexico on a road trip home...

Let me start by saying that I LOVE In n Out. My order never varies. Animal fries extra cheese, medium soda (and sometimes a splurge of a completely plain burger for my dog).

I have actually eaten at this location before multiple times and my simple order has always been hot, crispy but soft fries with melty cheese and plenty of sauce and onions. However the other night I waited thru the drive thru line and ended up getting COLD ROCK HARD fries and cheese that had not even melted (I drove like a block away to park and eat my fries).

I debated whether to go back. But I was starving. So I went back, parked and went in and asked for them to make it again. (I handed them basically the entire order, minus a single bite I took to toss for me). This was the first time I ever have asked In n Out to make my order over.

I waited inside and got my replacement order. I walked just outside their lot where my car was parked and actually just sat in the car prepared to eat my new order of animal fries.

But again, COLD ROCK HARD FRIES with this time barely melted cheese. I spit it out. I just could not go back in. I ended up tossing the entire order.

This is the first time in all the years I have been going to In n Outs throughout CA that I have been thoroughly disgusting with my order.

Not sure if I will be back to...

What can one say about In N Out Burger that isn't already common knowledge (at least in Southern California)?? It's simply the best!! It's consistently great tasting, extremely fresh, and incredibly affordable. Moreover, In N Out has intelligently kept the same simple menu for decades, and hasn't lost sight of the concept of focusing on doing a few things really really well. This is not to say that the staff at every In N Out (we most recently visited the Simi Valley location) isn't hip to the "secret menu" items, and can't make any special order seem easy. They most certainly can!! Case in point: my go to order is the grilled cheese with lettuce, tomato, double whole grilled onion (yep, you have to ask for this type of onion specifically), no sauce, and extra toast on the bun!! It's simply incredible!! Add some fresh cut fries and an Arnold Palmer....and you're all set!! In N Out is a Southern California tradition, and it's...