Papa Johns Pizza — Restaurant in Simpsonville

I go order my pizza at 10:10pm online, an hour before the store closes. Not what I normally like to do but I needed some late night leftovers for work the next day. I order 1 pizza and I go and to pick it up at 10:20pm. they tell me their system shut down and they were backed up. I understand it's Saturday night, its a busy night. So I said, its fine just cancel the order. A guy insists that the manager can make it happen at 11:00-11:30 as orders were backed up. With me feeling patient, I said sure I'll come back having that option to me. I come back at the time suggested and go through the same drive up window for late night orders, and I get ZERO response from staff or the manager. I wait a good five minutes, then I go to the front of the restaurant puzzled at the situation. I try and locate someone to get some clarity when I see some guy looks at me and keeps cleaning up after I pull up at the time I was told. As someone who works in the service industry, I literally was going to give a generous tip in the hand for working late for me. But no, I was left in the dark sitting there with no explanation and no food. That same guy who insisted that my order would get done was standing there with their manager at me and wouldn't address me.That's not how you treat people. I write this to let people know this is how you may get treated even when you're given a guarantee it will get done. Don't...

I ordered my food at 10:30 the guy was super nice but he said “I was on the zone line so I need to make sure to tip good to my driver” and that my food would arrive in 30 mins. Welp I called after an hour and the manager lady told me my food was leaving the store now, I live 14 mins away. I called back 30 mins after that and this very nice young lady said a DoorDash driver would be there soon and gave me a coupon for my problems. I didn’t get my food till 12:30 in the middle of the night, the guy lied to me in the phone twice, the manager was rude and straight up lied. Even worse half my food was missing when it got here and the pizza I did get were so burnt my pizza was black. DONT WASTE YOUR TIME DEAKING WITH THESE PEOPLE. I was told they would send a receipt for me to sign which never came. I didn’t have any cash and had to barrow some to pay the DoorDash driver. Don’t waste your time they are so rude and liars and the food had been sitting for 2 1/2 hours it...

This is THE WORST Papa Johns I have ever dealt with. Placed an order last Friday 4/7 and never received it. Was told they used DoorDash (which I was unaware of) and the delivery person stole my order which they have been doing to them (why use them). I was advised a refund was issued that day because it was too late to remake the order. Tuesday nothing in my account so I filed a complaint and was told to call store to speak with manager. Manager on Tuesday assured me I would receive my refund the next day no later than Thursday. Here it is a week later and no refund. I called the store and spoke to another manager and was told there was an issue with their system issuing the refund and I have to wait ANOTHER so called 3 days. THIS IS UNACCEPTABLE! I will never order from this location again and possibly EVER again from what used to be my favorite...