Subway — Restaurant in Simsbury

When I walked in this worker asked me how many sandwiches I would like which was automatically strange but I ignored it and I told her I would like a chicken bacon ranch not toasted with peppercorn ranch and tomatoes and this woman looks me in the eyes and says “would you like it toasted” as if I didn’t just tell her that 5 seconds ago but like before I just ignored it. Than she rudely tells me that all they have is pepper corn ranch by now I’m starting to get annoyed than this lady “puts in” my chicken and the reason put quotation marks above puts in Is because when I peaked over I looked at my sandwich and I saw NO chicken on it than I told her about the absence of chicken and she said “no it’s on there that’s why it’s a cbr (chicken bacon ranch)”when there was visibliy ZERO chicken on there and if you thought this experience was already bad it gets worse this lady puts RAW bacon on my sandwich which who would eat bacon raw I’m pretty sure that’s a health hazard but than when I tell her I would like my bacon cooked this lady had the audacity to say “I can’t cook it now it’s to late” and it STILL gets worse because if you remember earlier in my review I said I would like peppercorn ranch and this lady PUTS a TINY squirt of peppercorn ranch and puts a ton of mayo when I never mentioned it you might think ok this is just a language barrier but no she was speaking fluent English this is easily the worst subway service I have...

If i could give this place all negative zeros I would, HORRIBLE customer service, Patrick need to learn some professional and customer service skills and food was horrible this is the 2nd time that this has happened. When you ask to speak with a manager I was advised that he comes and goes. I then asked to speak with the owner Ken and I was told that he can take my name and number down and that they will HOPEFULLY call me back. I have owned subways in the past and I will be contacting cooperate. Grub hub was able to fully refund me my order but I refuse and will spread the word about this location and how there service more than once was terrible. A $16.00 sandwich wasn't even worth more than a $1.50 I would have rather given...

Stopped by on 9/12 around 8 pm to get a sandwich and let me just say I am a quite disappointed. I ordered Sweet Onion chicken and for one, the bread was practically stale after being toasted, might as well been saltine cracker. Chicken should be marinated, instead the employee put normal chicken and simply poured sweet onion sauce on it before toasting it. By the time i took it out of bag it looked like a complete mess. I had to reassemble the sandwich in order to take a bite out of it.

I went to three different subways this week to get this exact sandwich and this location was a complete disapointment. Ill be getting my sweet chicken terriyaki...