Arby's — Restaurant in Sioux Falls Township

I worked at Arby’s for over 2 years when I was a teenager, so I know how it is. And because I know how it is, I’ve never been that person who quickly jumps to leave a negative review. I give people/places multiple opportunities to get it together. With all that said, this Arby’s location has given me nothing but negative experience after negative experience.

I work late, and this is the only Arby’s in town that stays open until 12am. After getting off work, I’ve gone far out of my way just to try & get some food from this Arby’s before going home. Mind you, every time I’ve pulled into the drive thru, it’s been anywhere from 11 to 11:40pm. So it’s not like I’m pulling in to order food at 1, 5, or even 10 minutes to closing time. I get there with plenty of time to spare.

Yet, almost every time I’ve gone, the people working tell me different reasons as to why they can’t make something at that moment. I got there tonight at 11:40pm, ordered mozzarella sticks, and was told that “we dumped out all of the oil from our fryers, so we can’t make anything that’s fried—including chicken”. I normally wouldn’t question this, but the last time I came here & tried ordering mozzarella sticks at 11pm, the response I received was “our fryers aren’t hot enough right now—they just do that sometimes for some reason”. Interesting.

Anyway, she tells me they can instead do French Dips, etc. So I change my order to roast beef sliders, which I normally order with au jus, but I forgot to order it at the speaker. So when I get to the window, I ask her to add it on there. Her response was ‘I can’t do au jus right now’ with no further explanation or anything. Uhh, she just told me at the speaker that she could do a french dip — so how is it that she can’t do the au jus now? Makes 0 sense, and I wouldn’t have ordered anything had I known this was going to be the case. I should’ve just cancelled it right then & there, but I didn’t want to be rude. I regret not doing so because I’m sick of this Arby’s.

There’s a few other instances that are exactly the same story, but this review is already long. I will say, though, that every other time I’ve gotten food from here, they get my order completely wrong & I end up having to drive back to get it fixed. Every. Single. Time. So not only am I wasting gas & time to go here just for them to claim they can’t make something — but I’m also wasting gas & time coming back every time they mess up the order.

The only positive thing about this Arby’s, is that the person working drive thru is usually pretty friendly. However, the lady working it tonight couldn’t even give me that, either. Definitely won’t be going back...

Arby's, a stalwart in the fast-food landscape, earned a middling three-star rating in my recent dining experience. The restaurant boasts a diverse menu, notably featuring an array of roast beef sandwiches, which form the core of their offerings. The classic Roast Beef sandwich, while satisfying, left me yearning for more nuanced flavors and a juicier texture.

One commendable aspect is the commitment to using quality meats, evident in their Smokehouse Brisket sandwich that provided a smoky and savory profile. However, the overall menu lacked the variety and innovation found in some of its competitors. The sides, such as curly fries, were tasty but didn't elevate the dining experience.

Service was efficient, yet the ambiance left much to be desired, with a generic and dated decor that did little to enhance the dining atmosphere. Pricing was reasonable, aligning with the fast-food market, but a more competitive edge could be achieved through menu diversification and modernization.

In conclusion, Arby's offers a solid, if somewhat predictable, fast-food experience. With a few tweaks to their menu and ambiance, it could potentially earn a higher rating from discerning diners seeking a more memorable culinary...

Ruined my Valentine's day. We grabbed a quick bite before we had to be somewhere. I like Arby's and was surprised my husband suggested it since you do not have burgers. Ordered from the 2/$6 menu and a snack size drink. Employee, roughly our age says wait... Employee: "This would be cheaper with your senior citizen discount." Us: stare at her. "We are not senior citizens." Employee: You are not 55? Us, me mostly: No, but thanks alot. ( I was mad and nearly in tears as I took our cups from the counter.

Tired of people assuming I am ancient. I am 51. I do not know if it is because I stopped coloring my hair or if it is because I am fat that you thought I was a senior citizen. Don't assume. I stopped going to restaurants when they assumed I was my child's grandparent. Maybe use some tact. Glad your store is not the only...