Scooter's Coffee — Restaurant in Sioux Falls Township

This is my family's go to Scooters and so i hate to write this review b/c normally we get great service and product. But today i ordered a maple waffle sandwich without cheese b/c i have dairy allergies. I get my sandwich and it has cheese, like a lot of cheese. So i have to drive back to the scooters location, and ask to have it remade. I am told that the cheese that was on there was the best that they could do as it comes premade. I have ordered this sandwich before without cheese and it has never had any cheese on it. I ask for the sandwich to be remade, the employee agrees and goes inside, and i can hear an audible scream from the other side of the door. Another employee brings out my new sandwich (which has not a speck of cheese btw), but informed me that I'm "not allowed to walk up to the door." So let me get this straight, you screw up my order, which i informed you ahead of time should be a certain way, and now i have to wait 15-20 minutes in the drive thru line for you to unscrew my order? If this Scooters weren't so close to where i have daily business I would never come back and i would delete the scooters app from my phone. Terrible service, retraining...

I’m not local and stopped by to try Scooter’s on my visit to Sioux Falls. This review is Based on ordering energy infusion drink after asking the server questions about the ingredients. My fault for not checking the ingredients online as the server answered as many questions as I asked, but very disappointed that they didn’t advertise the use of sucralose in it nor all of the artificial colors etc. drank half of it before checking as I wasn’t enjoying the taste nor feeling all that great from it, and come to find out it is filled with gross ingredients that I always avoid such as sucralose, acesulfame potassium, all sorts of artificial dyes etc. my fault I guess for not being more thorough myself by not impressed by thoroughly investigating prior to purchasing. When I went to Caribou coffee Reserva Deerwoods quick to inform me that they are known for not used in any artificial dyes and actually got the containers and read the ingredients to me when I asked for them. I have to say I appreciate that and I appreciated cleaner ingredients in their...

Abby was fantastic - there was a long line - apparently Starbucks and Caribou coffee don’t realize how big the Parade of Lights is in Sioux Falls - they were closed!! But Scooters was open. The team in this little building worked tirelessly to serve the long lines! Abby did not seemed stressed at all - she small talked with us and really was polite and laid back. If she was stressed, you couldn’t tell. She embodies what customer service should look like. We ordered 3 small hot chocolates with caramel, 1 medium hot chocolate with caramel, and 1 large hot chocolate with peppermint- and all were happy with our drinks! Thank you Scooters for being open! And hiring Abby was a...