I went into the store and paid with my app in middle February. All was great and the service was very friendly. I came home not realizing that my app was going to send my orders back to the latest store I was at and not my hometown one. I did this twice before figuring this out. I know DUH. Obviously, the drinks were never picked up, but the store still ran my order (with tip) like I did. My question is why did that happen? I could understand once as a mistake by an employee but 2 days in a row?? I called the store and asked what to do after my local store could not fix it. The manger Amanda was not in, and a message was left for her. I called back a couple of days later and talked with the Assistant on duty. She assured me the manager had seen my message and a refund would be issued. I waited a full 2 weeks and then called again. I was told by the Assistant on duty she would issue a gift card and get in the mail. I waited a full week and nothing. I emailed Scooters corporate next. So far, I received an 8-dollar promotional email but only 9 cents is registered on my app. I am still in communication with corporate and hope to have this resolved. So far, I am extremely disappointed in this store and the customer care that corporate is doing. It is not the employees but the management and corporate that are dropping the ball. For the record Amanda NEVER CALLED ME BACK!!! How very...
Read moreScooter’s Coffee off Benson is an absolute gem! The Scooter Gals are always so cheerful and friendly, making each visit a joy. They quickly recognize returning customers, which adds such a personal touch to the experience. Their brewed coffee is hands down way better than Starbucks—bold, rich, and consistently perfect. And let me tell you, their Maple Waffle Breakfast Sandwich is literally crack! It’s so addictive that I find myself craving it all the time. If you’re looking for great service and even better coffee, this...
Read moreReally enjoyed this Scooter's location! Had to come to North West Sioux Falls and heard this one recently opened. The service was amazing, the young lady was so kind and helpful. Our drinks were DELICIOUS. Definitely will stop on by again when in the area....
Read more