Dunkin' — Restaurant in Smithfield

Every time I go here before I head to work in the morning there’s always some problem. I normally place my order on the mobile app and go to pick it up because it’s “fastest”. However there is only one person on staff who actually seems to care AT ALL (I don’t know her name but I’m assuming she’s a manager she has dirty blonde hair and glasses). If she’s not there I will be COMPLETELY ignored. I stood there for 5 minutes with multiple people walking by me (and it was not busy at all). When someone finally did acknowledge my existence she walked away and grabbed my order that apparently had been sitting in the drive-through section the entire time. So by the time I actually got it my food was cold my bagel was hard and they didn’t even make my sandwich right. All I asked for was an extra slice of cheese and this is an up charge. I’m aware that it’s only like $.40 but that’s not the point. I’ve given this location so many chances that I’m honestly so fed up and I will not be returning. I’d rather leave my house even earlier than I already do to drive out of my way to go to a...

This is by far the worst Dunkin Donuts I've ever been to. I honestly question if it's some sort of running joke the employees have to literally give customers the wrong order every time. I've been here 4 times and every time, each item in my order is made incorrectly or a completely different item. Trying to get them to fix it is a waste of time because they will begrudgingly remake things, but do it wrong yet again. Simple stuff, I ordered an orange juice and a medium coffee, 2 flavor shots, 2 cream, 2 sugar, but then we got an apple juice and a coffee with 3 flavor shots, 32 cream, and 3 sugar (yes, 32 cream, it's disgusting, there's barely any coffee in it). I don't know how this place still has customers. I haven't been here for a year until today and figured I'd give them another try to see if they'd be better, but they're just as bad as the last time....

This Dunkin’ has good days, and this Dunkin’ has bad days (as every Dunkin’ does). This location just seems to have more bad days than good.

Usually, the coffee isn’t good. Burnt, or stale, or... just plain ok’ undrinkable.

I have never had a problem with a food product in terms of taste and quality, however, my order has been wrong numerous times. Sometimes, I’ve driven off without checking the order. Other times, I’ve noticed they’ve fixed their mistake.

The staff is usually friendly, but there was a girl on the drive-thru today who was blantantly rude. We ordered three iced coffees, and she seemed overwhelmed. She forgot to mute her drive-thru mic, and then sort of blasted to the other staff to help.

Also, the drive-thru wait times for a simple order can be a while.

Happy to have this location in town, but it’s...