Burger King — Restaurant in Smyrna

I haven't eaten at fast food places much in the last 20 years, although I'd eaten at Burger King and the like plenty prior to that. I went there to try one of the new Impossible Whoppers, which seemed interesting. I decided to buy one regular Whopper w/cheese to refresh my memory and to compare, one Impossible Whopper w/cheese and a side of of onion rings.

First, I want to talk about their onion rings. I remembered that they weren't all that good, but thought maybe they'd changed since I had them last. They haven't. These are still hands down the worst onion rings on Earth. They're not even rings of onion, but more like a bunch of minced onion formed in the shape of a ring and surrounded by oily, greasy breading with a funky aftertaste. No bruno.

Next, we come to the Whoppers. The regular Whopper has always seemed like a decent hamburger and this one tasted just like the ones I'd had 20 years before. Then I tried the plant-based Impossible Whopper, and I do have to say it did a near perfect impression of its beef-laden counterpart. There did seem to be a very slight difference in taste in some bites, and pretty much no difference in other bites. Given that the quantity of various toppings didn't seem to be the same (the regular Whopper benefitted from more pickle, for example), I can honestly say the difference in the taste probably had more to do with the toppings and less with the patty. For tasting nearly identical to the regular Whopper, I'd rate it 4.75 out of 5.

Lastly, I want to talk about the service. I went through the drive-thru, and although I was greeted promptly, and they came back to the microphone to let me know they hadn't forgotten about me, I probably waited there something like 10 minutes before a young woman was available to take my order. She asked me pull up to the front window, as apparently something was holding up the guy in line in front of at second window. I wait a bit to see if this guy is anywhere near done, and he isn't, so I pull around as instructed. I look through the window at the scene inside to see 3 people running around somewhat hectically, looking somewhat disorganized. After waiting a while at the window, a young man came to the window and asked if I had ordered a series of items that I hadn't ordered. After I told him no, he then took my order anew. After awhile he started to bring me my order and looked in the bag that he'd been handed to give to me, then asked me if I'd ordered an Impossible Whopper (which apparently was not in the bag). I said yes, and he took the bag back and explained to the young woman what I'd ordered. A few minutes later he came back with the correct items. He seemed like he was doing a good job of straightening out the chaos going on inside and making an effort to provide customer service in spite of it.

So, high marks for the Impossible Whopper, low marks for the onion rings, average score for the regular Whopper, low marks for the wait time and inaccurate order-taking, and above-average marks for the young man who seemed to be the one keeping things together. Overall, that's...

It took 20 mins to get a chicken sandwich n hamburger. The employees were rude. Two guys were in front of us one of them was mentally handicapped he asked for tartar sauce they look for 5 minutes looking for it then I told him to look in the frigerator they did they told it wasn't in there they walked around in jail the guy next to me said I used to work for Burger King go look by the grill it's there they said that's right it took him 5 minutes to get a container to put the tartar sauce in the supervisor came over and I told him do you not realize your employees are just standing around not working and you're doing all the work his response was if I get on to them they shut down me and the guy standing next to me told him to fire them then the guy next to me got his food it was wrong he waited along with me 20 minutes to get his food the girl in the drive thru was just walking around it was the worst experience I've ever had at any fast food restaurant this was the Burger King in Smyrna Tennessee I told the manager you need to get some older people in here it was awful a guy came into work grabbe a headset and he acted like he was going to give it to me I instead if you don't want to work I can do it because I had worked for Krystal training people how to do better job and wait on their customers he laughed put it on and went to work but he never went to the window to take orders the manager should remember me the guy that took our order did offer me pie for waiting so long and I told him no he can give us fries to go with her Burger since it took so long and he did I love Burger King but I hope you send somebody from the main office in to see what's going on it was a nightmare oh and when was it go order I decided to go in and order it a lady come in Nissan right before I left and she asked for a go-cup or order she just ordered and I had to ask three times I hope you listen to your customer and go see for...

BAD👎🏼 review it's a doozy!! I went through the drive thru so I could be quick before going in to work. When I started to order the cashier made me repeat myself multiple times she was not paying attention to me😤. I wanted to try the new halvesies (onion rings, fries in one carton) , and I ordered a medium meal chicken sandwich and drink. At the second window they tried to give me a small drink... after I got my bag I looked in it the employees gave me 2 carton of fries which is nerve racking, because it defeats the purpose of the halvesies including (onion rings) promotion.👏🏼 - (*an example of what I was supposed to get is in the attached photo.) * I went inside to simply get one of my carton of fries replaced with onion rings which took so long to do I was almost late for work!😒and side note "a lady came to the counter saying they skipped out on a kids fry." smh they took my whole bag then gave me a separate one with a fix that passed for the gist of the halvesies, then I had to tell them I needed my chicken sandwich back that was in the old bag... they were frantically asking each other questions as if I asked them to fix the whole order this establishment needs better training to there employees and practice better communication to the customer.🫡 I have background experience in fast food for around 4 years in the past, and I would never have kept the job with this burger...