Captain D's — Restaurant in Smyrna

I had an incident that I cannot move past. Floored that in 2022 this could happen:

I went to Captain Ds 1878 Almaville Rd, Smyrna, Tn Feb 15th, 2022 around 2:35 pm to buy Catfish feast. Went to bathroom a kitchen staff member with black hair came out of the bathroom, I noticed sink dry. I decided not to eat there as staff went into kitchen. (If her hands not clean..no way eating there) I ordered medium sprite and told cashier I would have ordered food but kitchen staff didn't wash her hands. Cashier states we have sink in the Kitchen. She took my card gave me a receipt..walked away without giving me a cup. She performed other chores..I leaned forward trying to understand why she never gave me a cup. After awhile, she looks up.. finally she comes back over. I ask where is my drink..she stated people generally order food. I asked to speak to Mgr. She said she was manager. I took her pic. I was floored and it brought back memories of my not being served in the 60's at Burger King and Krispy creme donuts. Later..cause it kept replaying in my head. I called Corporate and branch owner called me. He was argumentative asking how do you know she didn't wash hands, bragging on how many branches he owns and how good employee his 17/18 yr old Cashier/Mgr Terry was. It was unreal. He cut me off a couple times while I was talking. I woke up the next day in tears..I didn't realize..it had brought back bad memories. Branch mgr never apologized, I paid for a drink that I never received. The receipt I received not legible..reason called Corp. I requested Corp. And Branch mgr listen to and watch video..my elder Sister heard branch mgr being argumentative on speaker, I asked him to tell me why she refused to serve me. I never once disrespected her. Just reported..staff not washing hands...sink was dry. If you use a bathroom..you should wash your hands. (I told him had to let him go, didn't want to upset my Sis) I see in Texas someone else was not served drinks. I have heard nothing Back from Corp. Or Branch Mgr. Blatant disrespect. I finally left after she stated she was manager. My card still has charge on it. The Culture of Branch Owner..filtered down to 17 yr old Mgr. (Oh owner said he did not know why she walked off making tea and performing other chores) total disrespect. I had on mask..employee did not. I was floored with response, believe I turned around and through up my hands. 2022 and my reporting employee not washing hands would cause me to not be served. This video should be made public. I JUST CAN'T GET PAST BEHAVIOR and Branch owner being argumentative!! No apology and I got a charge on my card with no service. 2 seconds to hand me a cup..that is clearly in front of her. The Mgr states she's...

This location doesn't pay attention to their online orders. Be prepared to wait even if you order ahead of time this way. I placed my order in Murfreesboro before starting my drive to work, hoping to save time. The online order stated is be ready in 11 mins. My drive to this Smyrna location was 13 mins. I pull up to the drive thru and they asked me to come in because they didn't see my order until 5 mins ago. Summer claimed to be one of the managers when I asked to speak to a manager to offer feedback for unacceptable service. She gave no apology, said it wasn't their fault they can't see the order screen nor that they had orders ahead of mine. I told her I ordered, at that point, 20 mins ago. She said they had so many orders that they were running 20 mins behind. I asked if 20 mins for a fast food place was acceptable she had no answer and still no apology for...

I just had to take a minute to share the wonderful experience that I had today and every other time that I have visited this restaurant and the past 8 months! The managers there I believe their name are Dean and Linda are abolutely amazing! a year ago I would not have eaten at this place because of the rude people and horrible customer service, cold food etc etc! But now those two have really turned this place around and I'm happy to say that my husband and I come in here at least twice a week and we know Linda by name as she knows about us and our family! We truly couldn't ask for a better fast food experience. It's really not like fast food because they treat their customers like it's a full service restaurant. I would absolutely recommend anyone to go and check these...