Zaxby's Chicken Fingers & Buffalo Wings — Restaurant in Soddy-Daisy

I have been going to this location since it opened, and the service has always been great. However, yesterday, was a horrible experience. I put in an online order and got to the restaurant around 3:11. I told the girl at the drive thru that I had an online order and she said "umm your order isn't due until 3:19 so you're going to have to either come in and sit in the lobby or drive back around".

Her tone caught me off guard because everyone is usually so nice. I said OK thank you and parked in the parking lot. There was nobody else in the drive thru and maybe 2 families in the lobby, so I was confused as to why they couldn't start the order. Regardless, I waited 11 min and watched maybe 4 cars go through. Not busy whatsoever.

It's 3:20 and I pull back into the drive thru. I say hey it's me again with the mobile order. And she let out a rude "pull around". At this point, I'm a little frustrated with her attitude. I get to the window, and she instantly hangs out the drinks in my face before I even get stopped completely and says nothing but has this robot look on her face. While she's holding out the food bag in my window I ask, can you not speak?? And she said, "I mean if you want me to".......

I worked in fast food when I was a teenager, and that to me was disgusting. Regardless if I was having a bad day or not, I put a smile on my face and greeted customers. Zero excuses for her behavior.

This girl had a had attitude problem, and maybe the manager didn't see her but the fact that the they would allow such a person to treat customers this way is not acceptable. I get that it's fast food, but letting employees behave like children is not a great way to keep customers.

WE AS CUSTOMERS ARE LITERALLY WHY YOU GET A PAYCHECK! If you can't do the bare minimum, if THIS is how you behave every day, then...

Ordered on mobile app for me and my sister 2 zax snacks upsized accidentally put lemonade instead of sweet tea, go there told the girl I wanted Sweet tea instead of lemonade she said it was a price difference I said i didn't care I'd pay it, got home looked at my receipt she charged be for 2 more large drinks almost $8 extra on top of the $20 something I already paid for 2 fast food meals. I called asked to speak with the manager. The girl who answered said she was the manager. I started telling her what happened, she said oh I was at the window and I'm the manager, so I started into the conversation and still nothing came of it. she seen it as being OK that I paid almost an extra eight dollars for two drinks plus the two I paid for with my meal. Her response was The lemonades are different price so I went into the price thing with her over the phone there's $.10 difference I would've been happy to pay the $.10 per drink at the window. She did not try to fix or make arrangements to do anything extra I don't know about anybody else but eight dollars is a big deal especially when you spend it on drinks and especially when you get home your fries are old. Your chicken is old and your bread. Looks like it's been sitting there...

So disappointed . . I'm so done with zaxybys now . . I have always lovedyour chicken salad sandwiches very tasty . .BUT the last three times I have been to zaxybys twice on 58 highway now in shoddy daisy I order chicken salad sandwich and it comes with one half the sandwich with barely a bite of meat on one half and the rest of the meat all humped up on the other side of sandwich then when I tried to rearrange it the bread just fell apart in my hands what a mess . . . Third time I have mentioned it to both locations but tonight was the final straw . . . Your food is great but the way your servers just slung it together is horrible . . . Most people don't take food back for obvious reasons . . So tonight I was so hungry but that's it 3 strikes your out . . .teach your cooks not to sling people's food together . . I'm sorry about the complain but this is unacceptable to me from now on . . .you have lost my business in all locations ....