You can't beat the customer service.
We were in the area on a weekend getaway. However we had some pretty unfortunate events take place on Saturday that put a damper on the remainder of our visit. So at about 850p we called to see if they were open. He wasn't. He was opening for the season the very next day but he happened to be there getting everything prepared. He said that if we could be there soon that he would wait.
We got there. He was extremely friendly. He listened to the woes of the day and why the ice cream was much needed. Ice cream hit the spot! It was amazing. Customer service is amazing.
We arent frequent flyers of the area but I know I'd gladly give more of my money to this business if we should ever be here again. Top notch customer service and...
Read moreTerribly unfortunate that their food is great, but their service here is ABSOLUTELY horrible! Sat 15 minutes without being acknowledged and then waited another 10 minutes for our drinks to arrive about 2/3 filled. Asked for the manager and after 10 minutes had to go looking for him, only to find that he was the same terrible sever we had the prior weekend. (Always good to give second chance.) All he had to offer was excuses and a less than apologetic attitude. Sadly, will never go back to this...
Read moreI have to say a HUGE thank you to Blue Moon Ice Cream Shop for having the absolute best precautions for COVID of any ice cream shop we stopped at in Northwest Michigan. Masks required to come up to the window, clear markings in the sidewalk for lining up with appropriate distance, staff was all masked, and wiping down the counter between transactions. Thank you for helping to keep us all safe while still enjoying summer!
Oh, and it was also THE BEST soft serve we had anywhere in Northwest...
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