A&W Restaurant — Restaurant in Somerset

We moved to Somerset just 3 months ago. A&W is our favorite ice cream spot. Unfortunately this A&W doesn’t like to give you the product you pay for. We go about 3 times a week but we will NOT be back to this one! I ordered a Root-beer float, mind you they run about $6. When the very rude drive through girl handed it to me it literally had 2 bites of ice cream in it. No-one wants to pay $6 for a cup of root beer! Get real! I'm in the medical field as well as a farmer and I know drugs when I see them on someone’s face. So I do have empathy. But I want what I pay for! When I went in and ask for ice cream for my float , She very rudely said, “it gets 3 1/2 swirls!” Well Thats ridiculous if true for such a huge float! This is the ONLY ice cream selfish A&W Ive ever seen. You have to order extra ice cream to get a real float here. We love the people in Ky but little Miss Drive tru needs a new job or an attitude adjustment! Worst A&W I’ve ever been. Those floats are what made you famous,...

Extremely rude service! We took our autistic son for his 6th birthday. It took 3 hours to get to the restaurant, but because this is was his birthday request we happily drove it. 1st, the cashier refused to allow him to use one of the signature glass mugs. No big, I ordered one for myself and let my son use it. 2nd, as I was ordering (me in mid-sentence) the cashier answers her drive thru headset as 2 other employees give her a dirty glair. 3rd, of course the order isn't right when it gets to the table. We did not complain or send it back though. 4th, my husband pointed to the anniversary mugs and said, "We would like 2 of the 100th anniversary mugs, please. Our son likes the number 100." She tells us she will bring them to the table. She wraps 2 regular mugs and brings those to the table. Thankfully we checked and the manager exchanged them. The food was great, the restaurant was clean, this would be a 5 star review, if one employee wasn't such a jerk to my special...

Overall, the food here is generally good, but there are instances when the chicken is subpar, ranging from small pieces to those with a lot of gristle. I hope for more consistency in the quality of both chicken and fish. On a positive note, the employees are courteous, and the dining area is consistently well-maintained and clean.

Suggestion for Improvement:

To improve the dining experience further, I recommend paying closer attention to the quality control of chicken servings, ensuring they consistently meet high standards. This could involve reviewing supplier agreements or implementing stricter quality checks before food is served. Additionally, celebrating the commendable service of the courteous staff could foster an even more positive atmosphere...