Bob Evans — Restaurant in Somerset

I have always loved Bob Evans. There isn’t one near my home anymore (Charlotte, NC.) My family goes to either Kentucky or Florida one time a year, where there is always a Bob Evans nearby to look forward to! Today upon our arrival to Kentucky, we pulled up to Bob Evans in Somerset around 12 pm after our drive. I was excited to get some breakfast, even though it was 12, because they serve breakfast all day. When you walk inside you will be greeted with 10 pictures and signs on every wall including bright red strawberries. “try our new strawberry lemonade, strawberry pancakes, strawberry oatmeal, strawberry breakfast, lunch and dinner items!” Okay, I was actually very intrigued by their advertising. I ordered the ‘fresh strawberry oatmeal’. Yum! Our waitress snaps at me saying “Alright we don’t have strawberries. It’s going to have to be oatmeal with strawberry syrup instead. People don’t normally order strawberries past 11.” Almost like she expected me to know that they “don’t have strawberries past 11” already. Which honestly, I find that verrrrryyyyy hard to believe. I work in a restaurant myself back home where it doesn’t matter what time of the day it is, if we are advertising all over the place for our new hot menu item, we will most definitely be serving it at all times of the day! All menu items for that matter. This makes no sense to me. So there is a period of time between the day where strawberries just disappear from the kitchen, but they magically come back around for those lunch and dinner items I saw posted on the walls I’m sure. Also I just read another review on Google of a lady saying that she ordered a fruit cup and some chicken soup. When she got home with it, the fruit cup had no strawberries in it!? Hmmm…. I bet the manager could definitely have found some strawberries back there in the kitchen. Especially since they are literally being advertised all over every wall and on every page of the menu. Serve the item or take down all the signs!!!! I enjoyed my oatmeal, and I’m not aiming to bash Bob Evans in general because it doesn’t change my opinion on the chain or the food itself. This just showed me that the workers here must be too lazy to cut up some dang strawberries for one bowl of oatmeal. Ever heard of...

We have been to this location several times and the customer service is as bad as it gets. The hostess is extremely Rude every time we’ve been there.

I was very polite in asking not to be sat next to the rear door where they keep their vacuums and cleaning supplies, the Hostess still sat us there when the restaurant wasn’t packed at all.

My wife and kids don’t enjoy food sitting in a dirty area and neither do I.

Once she took us to that table I once again said we don’t want this table and she got mad and walked towards another table.

Today we have had enough and just left. As we were leaving my wife over heard her talking about us to another employee and she was upset and spoke her peace and asked for a manager and the “Hostess” with a tattoo on her face said “I am one of the managers” that’s very said being in a manager position and having such a bad attitude.

Needless to say we WILL NOT BE BACK and Bob Evans really needs to pay more attention to who they have working…..

Update: I reached out to Guest Relations to express my concerns as they state to do and have not received any reply. That’s just an automated message. They don’t care about customers or they would take these...

This place was absolutely awful. My party of six had to walk through filthy crumb and crayon littered carpet to be seated at a dirty table. The restaurant was not at all busy..maybe 3 other tables had patrons... Waited 30 minutes for our order (which was mostly sides and prepackaged frozen foods). My daughter wouldn't even eat her chicken strips after looking at the filthy ceiling....she said it made her feel unsafe...then after our "food" finally arrived, a wait staff decided it would then be a good time to clean the nasty floor around our table while we were eating (there were still highly visible crumbs and crayons on the floor afterwards)...the food was tasteless, expensive, and very lackluster; the waitress slammed the drinks onto the table, the food was carelessly placed, causing some to spill out of the serving dish...I would certainly give this establishment negative stars if Google had them...I WILL NEVER eat here again and the best recommendation I can give for this place is to burn it down and collect the...