Carl’s Jr. — Restaurant in Sonora

Well...I haven't been to many fast food restaurants for quite some time. I had memories of freshly prepared, good food from a very, very long time ago. So I set myself up with grand expectations. I should know better. My order was small & everything I ordered was in the bag. Yes, thank you for more than 1 wadded up napkin. From that point all similarities ceased. I had a grilled chicken BBQ sandwich, fried zucchini & 6 jalapeno poppers. Sadly the poppers were the best part...don't get your hopes up, it's all down hill from here. The poppers were your average, run of the mill frozen variety type processed jalapeno, chesse & preservatives...the kind you can buy from any grocers freezer aisle. If my memory serves me, the grilled bbq chicken sandwich was once my favorite, hands down! It used to have a smaller soft (honey?) wheat bun, FRESH lettuce & tomato with a much thicker & bolder bbq sauce. And the chicken was an actual grilled fillet of breast, poking out of the bun in several appetizing spots. The sandwich I had today was a sad disappointment. I think the bun was a large brioche-which many people do like-for burgers. The tomato was so wilted it closely resembled a smashed, tiny piece of watermelon. The lettuce was romaine, (which is a good choice, half a point of reprieve given,) but the person who leafed it didn't cut the rusty end off. The piece I received was just a broad slab off the bottom of the leaf with the bitter spine covering most of the bun, yeah nasty!🤨 The chicken...which I hope was chicken🤔 was way over cooked...in a microwave maybe? It was so chewy & dried out that I ended up taking it out of the bun & tearing at it like a starved savage. It really wasn't eatable.😒 I ditched it after a few bites, along with the bun & soggy L&T. The fried zucchini is not what I remembered either. They used to be a thicker, wavy cut with crunchy golden brown crumble coating on the outside. Now they might be an eighth of an inch, (at most) straight cut with a batter coating which was too salty with not much crunch to it.☹ Even the house dressing for dipping was so thin & watered down it wouldn't stick to the whimpy zucchini cuts. This rather disappointing $15.05 meal of food??? has reminded me why I cook at home & occasionally visit a sit down & dine restaurant. They used to have fairly decent food, but now? Carl's jr/Hardee's...um should remamed themselves Hardlys. I won't be...

First let me explain a bad experience followed up by a great experience: I have occasionally patronized this Carl's Jr. for 12 years. Their food has always been good, I would rate at 4 stars. Recently, however, a friend and I went through the drive-thru on our way out of town after a day of shopping. We live about an hour up the mountain. We ordered two BBQ charbroiled chicken sandwiches, two orders of zucchini and two shakes. When we got home and opened our lunches, to our total disappointment, the chicken sandwiches were flat, burnt, soggy and nothing like the historical Carl's Jr. sandwiches advertised on TV. The shakes and zucchini were excellent, but the sandwich was inedible. I called the manager and complained. She told me to come back in at my convenience and she would replace the orders. A week and a half later, I had opportunity to go back in and the assistant manager took it upon herself to fix the meal personally, the manager double-checked to make sure all was good, and the sandwich was absolutely scrumptuous. One of the best chicken sandwiches I've ever eaten. I am giving 5 stars for the main reason that they listened. They cared and they listened. Customer service is the A-#1 important issue with me when dealing with any business, no matter what type of business it is. I will even pay extra to be treated with respect and as if I mattered. Which I do. Without customers, there is no business. And Carl's Jr. gets that. Kudos to their manager & assistant manager at this location. I'm assuming that this is company policy at all locations. Thank you for listening and caring. I will be...

Terrible experience from drive thru up until me having to come inside. I ordered a combo and my fries were missing so instead of getting back in line I went in the inside and showed my receipt which they asked for not seeming to remember she had just seen my face in the drive thru but I complied anyway. Then I waited over 12 minutes before going BACK to the counter to remind them I was waiting for my fries which they said OH yea the fries. I am so upset with this location I will never eat at Carl’s Jr again considering it’s the only one in town. RUDE/ disappointing and incoherent employees. Associate literally seemed like she was stoned! Blood shot red eyes and talking and behaving slow. Couldn’t remember my face or order . Not to mention when I finally got my fries they were COLD after waiting 12 minutes. I’m filing a complaint with corporate I went here for my lunch break which was wasted waiting. Please make some changes before I ever consider eating here again.

Employee must be new Got her name she said it was Veronica but I’m not even sure she was telling the truth after she knew how pissed off I was! Terrible

If Angela were there this...