South Berwick House of Pizza — Restaurant in South Berwick

The pizza is fine. Just fine though. It's not worth having the owner/manager go out of his way to tell you that the reason they screwed up your order was your fault.

I know that my order was correct because my wife corrected me while I was on the phone calling it in and I recall specifically telling the guy the correct order.

We get the food home and it was obvious that we did not get a gluten-free crust. I called back and advised that I didn't get the correct pizza. The woman was very polite and accommodating. She said to bring the other one back and that she would throw one in the oven for us. All good, right? I thought so until the owner calls me back just to let me know that he took the original order and that I was wrong. I told him that I specifically remember telling him gluten free because my wife corrected me while I was ordering.

Even if I was wrong (which I was not) you do not go out of your way to tell your customer that they are wrong.

So my wife shows up to pick up the new pizza and the woman turns behind her and asks the guy if wanted to "handle this"? He asks if she wanted to talk about something? She said she just wanted the correct pizza. He asked if she wanted her money back, she again told him that she just wanted the pizza. He then replied, " just like I told the person on the phone you made the wrong order." My wife tried telling him that she just wanted the (cheaper) pizza that we ordered. He started talking over her in front of his staff and other customers. Hopefully, he was just having a bad evening and usually doesn't treat his customers like he did us. Nonetheless, I'll never give that man my...

The pizza was fantastic, and the guy who waited on us was really nice. But the man who seemed to be the owner/manager, wasn't all that interested in keeping us happy. The TV was on pretty loudly, and the politician on the screen was screaming non-stop to the point that I asked for the TV to be turned down. The manager looked at me, looked at the TV and said, "It's barely on at all." And that was it. He didn't say anything else or turn the TV down.

There were no other customers, none of the staff was watching the TVs, there was no reason not to turn it down and help our dinner be more pleasant. So rather than gaining long term customers, the manager ensured that we won't be back, and we will be sure to tell all of our friends about our experience.

Small things really do matter in customer service. As a former restaurant owner, I learned...

On my way home from a baseball game that went a little late and wanted to get pizza for the family for an easy quick dinner. It is 9:10pm and I see South Berwick House of Pizza is open until 9:30pm thinking I'l order a cheese being it should be nice and quick I phone in and the phone is answered "South Berwick House of Pizza...we are closed"...

Me - "Website says your open until 9:30pm can I place an order for pick up" SBHOP - "No we are closed" Me - "Are you sure website says 9:00pm Monday-Tuesday and open to 9:30pm Wednesday SBHOP - "No we are closed"

If in fact they are closed at 9:00pm Wednesday and the website just needs to be fixed I'd happily change my 1 star. But if who ever answered the phone just didn't want to serve me because it was close to 9:30pm I stand by 1...