Pizza Hut — Restaurant in South Boston

Soooo.... as I was leaving my local ER ... a Tuesday in Oct before 5pm (where everything turned out fine, thankfully). I placed a pizza order by phone for the special -TWO Med 1 topping Pizzas @$8 ea. I was told roughly 15-20mins. That was not a problem for me. The problem began when I showed up to get the "pizzas". I was told my 'med' Pepperoni Pizza order was ready BUT ... "the guy" (aka -the cook) forgot to make my med sized 'chicken sausage' pizza ordered. W. T. actual.. F? ...How do YOU forget to cook a pizza?... OR... only cook 50% of an order?

I chose Pizza Hut due to its higher Google review rating over the competitors. Yes, I did indeed have several other big named PIZZA chain options in this area that may or may not have been better...but unfortunately, I'll never know now . Soooo, back to the issue at hand .... When I walked in, the cashier asked me if I was picking up or placing an order. I stated- I was picking up an order I had called in. She then asked me for phone number. I gave her my phone # and then she preceded to ask me what I wanted to order. I again stated- "I was picking up an order I HAD previously CALLED IN". She had an actual OHHHHH F moment when she saw that I had in fact, already placed my order my order by phone (and that "SHE" had personally taken my order). She then proceeded to tell me the amount due, charged my credit card and only AFTER running MY Credit Card did she even bother to tell me there way a DELAY and WHY.... AGAIN... only AFTER I PAID... of course.

This happened on a TUESDAY... BEFORE 5PM... durung a non busy time period.... OR ...just another day ending in "Y" for employees who could care less apparently. Needless to say.. the next time I opt for pizza in this area, it wont be...

If you guys made pizzas the way you ignored your customers youd never have a late pizza. I've been here for an hour sitting. Ive downed about four pepsis. Then some fella from the back tells me that they're out of ham. I would've loved to have known that before hand. I'm almost about to just start eating the salad bar I'm so hungry. And I'm sorry, but listening to the top ten funk tracks was fun for a bit but now I'm starting to get hangry. Step ya pizza game up. Ima get to the pizza in a minute. Our server is awkwardly checking on us while every other worker has a passive aggressive slam fight. The bathrooms are terrible and it smells like tuna fish in there. Yall are pizza hut not a tuna fish store. 45 minutes later and no pizza. I'm about to pass out from inductance alone. I could do my taxes with this much time. I've been doing about two sentences every 5 minutes now so this is gonna be a story. Don't you guys gotta answer the phone? Ain't that a rule? And Our server keeps waiting on said pizza. So, pizza finally got here. Just one thing missing:the sauce. THEY FORGOT THE SAUCE ON A PIZZA THAT TOOK THEM AN HOUR AND 45 MINUTES TO MAKE. That is like forgetting sunblock at the beach. This has been without a doubt the worst pizza hut I have ever seen, and it's made me question my very sanity and my want for pizza chains. Boo on you guys and boo...

I need to start this review off by saying, the server tonight was phenomenal! I did not catch her name but she was perfect and did her job well! Even though, she was the only server there on a Friday night. My husband got his pizza, which the kitchen made wrong, then when it came time to get my pizza, the kitchen staff refused to make it. They quite literally told her they weren't going to. On top of that, 1 lady came in and was having them remake her pizza because it was burned. The table behind us never got one of their pizzas because the kitchen didn't want to make it, and also their pizza they did get was made incorrectly!

As far as we are concerned the young lady who was the only server on staff tonight should get a raise for being so amazing and the kitchen staff....well they need retraining. Absolutely ridiculous.

I cannot say this enough, our server was phenomenal and definitely earned her tip! None of this...