Wendy's — Restaurant in South Brunswick

Placed a mobile order for pickup at 11:50 pm on 8.20.25, the app (and Google) says they close at 1 am. Sent my husband to go pick it up and when he pulled up to the speaker he was told they were closed and only doing DoorDash orders. Then he said the grill wasn’t working (which honestly is bs, it’s not broken, it was just turned off).

He told “Giovani” (that’s the name he gave my husband, not sure if that’s the correct name or if I’ve spelled it correctly) that the app says they close at 1 for drive thru and the app took his order. And also, if you’re doing DoorDash orders, you clearly still have the capability to make food? He told my husband that he could come back tomorrow and get it and he was like “no? I placed the order now, I’m not coming back for it tomorrow”. He then told us (I’m on the phone at this point) to cancel it through the app except we can’t because it literally will not let us (it says the order was processed and can’t be canceled). He then just gave my husband a receipt and said to come in tomorrow to figure it out.

You’re closed/grill isn’t working but you’re doing DoorDash orders? 🤨 Why are you not able to refund the order then and there? Why do you keep changing what the story is as to why you can’t fulfill the...

I go to this location at least once or twice a week it's a week ONLY BC It's on the way home from my job.. I always have to go through the drive-through sir as I don't even think the inside is even open but either way I'm always going home from work so I used to drive-through and it's always slow and they always it's take forever and it's not just this location everyone is drive-through takes forever..they're horrible at taking your order at the order at the drive-through Speaker, they get my order right maybe 70% of the time I always ask for just lettuce and onions on my Burger as I do not like ketchup or mayo on my burgers. And most of the time I still get it on my Burger! I always try to make my order as simple as possible I get a $5 biggie bag It's not that difficult. Today I went there and was handed someone else's order. A COMPLETELY DIFFERENT ORDER when I ordered 2 different meals, meaning 2 SEPARATE BAGS AND DRINKS! They handed me ONE and I was sitting there waiting for the other and THAT'S when the person HELPING HER came to the window and Attempted to fix everything, but my order was still incorrect. I simply gave up And drove away. They should not put people who are not properly trained at a drive-through window. It's just...

Went to the front register, there was no other custoners and four workers. I started to order and the other workers were interrupting and the guy with very broken Spanglish couldn't understand me. I said a cheeseburger, he says a number one...no that's a dave single...this is for the 8 year old next to me, and a frosty. He says so a cheeseburger kids meal...no we don't eat the fries, whatever let's just get through this I have one more meal to order. I order a Dave's double and a medium drink, he says the meal..I say no fries just the burger and drink. Pay for it and on my tray out comes a medium fry sand which, kids meal and no drink....put the guy that can not speak english or understand it in the kitchen please....now the manager is on his cell phone talking to family stabding in the middle of the dinning room...I don't want you hear your...