Captain Steve's Family Seafood Restaurant — Restaurant in Fort Mill

I don't recall ever leaving a one-star review for a restaurant before now, but I just had such an unnecessarily negative experience at the Captain Steve's in Fort Mill. I have eaten there many times before with my elderly parents. Today's visit was horrible. Four of us arrived at 4 p.m., but our fifth person was hung up at work and wouldn't be able to come for about 30 minutes (if at all). The hostess refused to seat us until the fifth person arrived. This seemed unusual, but I decided to ask for a table for the four of us. The hostess very rudely informed me that if the fifth person came later that they would not be allowed to dine with us. They would have to dine alone at a different table. They took us to the dining area, and I was shocked to see that the dining area was no more than half full. This did not change the entire time we were there. About 4:30, our fifth person arrived and walked up to our table (since there was no hostess out front) and took a chair from the empty table next to us as he sat down. BTW, all the tables around us were empty the entire time we were there. The server refused to take his order and said he was not allowed to sit with us as it was "restaurant policy." I asked if we could pull the empty table next to us over so he could sit there. I received the same response. I asked if he could sit at the table without pulling it the two feet next to ours. She said he might be able to sit there by himself, but he would have to return to the hostess stand and ask to be seated. BTW, there was no one waiting to be seated, and the hostess was not at the stand. I finally asked to speak with the manager. The server said she would go get her. The server stopped by our table about 5 minutes later and asked if the manager spoke with me. I told her that she had not. She left to get her again, but the manager refused to come to the table. When the server returned later, she said that I could see the manager (Cathy) by going to her office!!!! Obviously, I declined to go to the Cathy's office. Our fifth person was never served any food. He ate a portion of my meal and drank a glass of water that the server finally agreed to bring him. I just don't understand the lack of flexibility and customer service. I really can't comprehend why a manager would refuse to speak with a customer at their table. I could somewhat understand a lack of flexibility on the seating if the restaurant was busy, but this was the least busy I had seen the restaurant on my many Thursday evening visits. Maybe others have had a similar experience and that is why business was slow this evening. We certainly...

I want this to grab everyone's attention who goes to Captain Steve's Before it was Captain Steve's it used to be Hillcrest seafood restaurant my family owned the business In 1996 Steve wanted to buy the business he asked my dad to go in partners with him the one fatal mistake my dad made after giving this man thousands of dollars was he did not get the contract in writing fast forward some years later my father wanted to sell his part back and get out of it for he knew what the appreciation had accumulated from the business and he wanted to make sure that his family was taking care of if something ever happened to him well Steve only gave him back the amount he put in after 20 years of loyal Service as a cook in the kitchen and the backbone of the restaurant Steve is a self-made millionaire by stomping on the dreams of others my father's not the only person this man has done this to if you go there look above Steve's office door you will see the picture of my father in a Pittsburgh Steelers Jersey I have stayed silent for a long time but I want the people to know the truth about Steve everything I've said here is a fact I could say a lot more for I was an employee there for almost 20 years myself just remember this when you go there and you meet him ask him about Billy Collins he will probably talk good about him since my dad helped make him rich and received nothing in the end for it Steve new my family was not rich far from it he stomped my dad's Dream Out of his family not having to struggle after he was gone I just want y'all to think about my father and what Steve done to him every time you go there you're just making a backstabber more rich my father was not a business headed man my father told me the reason he did not get a contract was because Steve told my dad to trust him and he did now my family struggles in this crook has more money than he knows what to do with and everything I said is a fact now my silence is broken and a weight is off of my shoulders because everyone knows the truth about...

Beware, if you choose to eat here make sure you are fully committed for paying for your food, no matter how many times the kitchen royally messes up your order.

I came with my family and my uncle ordered the red snapper blackened. When the food came out they brought my uncle tuna as oppose to the red snapper. We sent it back to the kitchen to be corrected, 15 to 20 minutes later they brought out red snapper however it was not blackened.

At this point I was extremely disappointed. The manager Lori came over and provided the worst customer service recovery I have ever seen. Lori stated it was our servers fault and our server should have advise us to order the red snapper grilled and blackened in order for the food to be what we desired. I was extremely disappointed as Lori the manager refused to hold the kitchen accountable for once again messing the order up. The lack of accountability did not stop there, this went all the way up to the owner, Steve. On the way out I expressed to Lori my extreme disappointment for having to pay for food that was knowingly not cooked as ordered. Lori went to grab Steve the owner. Steve stated that it was totally the server fault, she should have advised prior to ordering. Steve mentioned that the server was part time and unfortunately it was her error.

Not once did Lori or Steve ever hold the kitchen responsible or accountable for the red snapper being not cooked as ordered. Since my uncle refused on sending his food back for a third time because he was advised by Lori(manager) it couldn’t be guaranteed it could truly be blackened we were stuck with paying for food that was less than desirable.

Being once in the service industry myself, I would have never thought the day would come when customers are expected to not only pay for mediocre food, but have the owner (Steve) and manager (Lori) turn a complete blind eye to basic customer service skills.

Please beware before eating and ordering at this...