Chick-fil-A — Restaurant in South Carolina

I came to chick fi the last night and got home, and my order was messed up. I ordered a Cobb salad with lite balsamic dressing. I got home. I had Italian sauce and a market salad. I called back and spoke to manager Sam. I explained to him that I asked the girl before driving off was my order correct because I saw a side salad in my bag. She assured me it was the correct order. Sam then apologized and said if I came back, he would give me the proper salad. I explained I wasn't coming back and asked whether it could be delivered. He advice it could not be. I then explained my frustration with being pregnant and having cravings for precisely what I wanted. I asked for the inconvenience. Could I be refunded for my entire order of 26.76 because I expect this from McDonald's, not chick fil? He assured me that I could get a refund for the whole order, not the messed-up items. I even asked what if you were not there. He started right Sam on the ticket, and they will refund you the 26.00. I arrived today, and Sam, along with the entire staff, stated it wasn't possible. Sam looked me straight in the face and said he didn't tell me that. I will never eat from here again. This is not the first time my order was incorrect, but if Sam is going to lie to customers, he shouldn't be a manager here. If he couldn't replace the entire order, he should have never agreed and just told me it wasn't possible. I have never been so mad in my life. I'm pregnant, and I don't need any stress to harm my baby. I got upset and raised my voice. This is no stress a pregnant woman should experience. I will be calling...

As devoted fans of Chick-fil-A, it pains me to recount the disappointing experience my family and I had today Let me start telling how much we do love Chick Fill-a I visited the Chick-fil-A location on February 10th after placing our order we was informed disappointed with my experience. Despite purchasing multiple items, including 2 kids' meals, I was informed at the drive-thru pick-up area that their ice cream machine was down. They did offer us something else however we want it ice cream. I asked if I could pick the ice cream up another date they said this was ok. Fast forward to today, where I returned with my family for multiple purchases and encountered the manager on duty, a white male with long hair named Corey. Not only was he incompetent at his job, but he also failed to empathize with our situation. He dismissed our concerns by stating that "this is not McDonald’s" and insisted that their ice machine is never down. Furthermore, he seemed to imply that we were lying about the situation and mentioned Chick-fil-A's supposed policy of providing vouchers in such cases. This experience was not just about missing out on ice cream; it's about the principle of accountability and customer service. I will be contacting customer service to ensure that this manager receives the necessary training to improve his terrible demeanor...

I don’t usually leave reviews at all but today was completely unacceptable and left me disgusted. I ordered my go to a chicken Deluxe with a Hi-c Lemonade, I then ate inside got a refill then left. As I went to take another sip of my Hi-c I thought I was tripping but I felt something hard in my mouth like a piece of wood or something. I figured it was pulp so i pushed it out my mouth and grabbed it with my hand, to then realize what appeared to be a fingernail yes FINGERNAIL now on my finger. I was so in shock and didn’t want to believe it, I had a Hi-C so it was a red tint to it but very much clearly had chipped nail polish on it and looked like it had been bit off of someone’s hand.. i know exactly what it was then. I had to stop in my tracks to ask the person next to me if that was a nail or im tripping. And she had confirmed for me it was in fact a nail that looked freshly bitten off and spit into my drink, but what else can you expect from two notch, cant put anything past anybody especially on twonotch, even if it’s chick fli-A which was supposed to be the last place i’d...