KFC — Restaurant in South Carolina

Yesterday November 14,2024 I encountered an extremely distressing situation at your restaurant located at 7418 Augusta Rd, Moonville, SC. I placed a drive-thru order around 1:15 PM, and Navie, who is a staff member black girl with short hair, took my order. After paying, I was instructed to pull forward as they were waiting for biscuits to finish cooking. As I waited, I noted the time was 1:17 PM. I remained in my vehicle until 1:24 PM, at which point I decided to enter the KFC.

I noticed another gentleman entering from a different door at the same time. Upon entering, I saw only Navie, who was the sole staff member present. After a couple of minutes, other employees emerged. Navie then approached the front counter, disregarding my presence, and attended to the gentleman who had placed a mobile order, adding biscuits to his meal. Shortly after, another man arrived, and she again ignored me to assist him. I felt compelled to stop her and inquire about my order, to which she responded by rolling her eyes and walking away. I expressed my discontent, stating that she should not roll her eyes at me. In response, she turned and shouted that there were only three people present, followed by a barrage of insults, and she approached me aggressively, confronted me physically 1inch from my face.

I have never experienced such a level of disrespect in my life. At that moment, Deidra, a staff member white lady with red-tinted hair and glasses, intervened, attempting to restrain Navie, who was just inches from my face. Deidra's first comment to me was that Navie is a minor, after she had pulled her back. An older black gentleman then approached to ask about my order, which was finally prepared. I requested Deidra's assistance in obtaining the corporate contact number, but she stated she did not know it. When I asked for Navie's name, she refused to provide it, claiming that I had entered with an attitude. I have never felt so attacked in a place where I regularly spend my hard-earned money. I expect action to be taken regarding this incident, as it does not reflect the values I associate with...

I was very disappointed with my order, and with the store presentation, also as well, the overall courtesy. I took the opportunity to place a order online. The order said it was ready and I waited a complete 45 minutes over in the store with no explanation. When I asked about my order, there was not a manger or clerk in site, but it was plenty of customers complaining about a big spill that made the store look overall nasty and disgusting. One manager did finally come out and an elderly, customer had to explain to them that there was a mess that needed to be cleaned up, because she almost fell. almost an hour I finally get my order get home, and the chicken is obviously overcooked which upset my family and children. I was very shocked because I spent my money and as well more than enough time for my order to be correct ,to be disappointed and my family was upset and was not appeased. Since I had to go back up to the store, most of my family lost the taste of KFC and did not want it anymore. This restaurant is in a prime location so I would expect more from management and as well overall tightness of a restaurant that’s a big franchise. I believe if everybody spent more time in the restaurant than outside chilling at the back of the restaurant, maybe my order would’ve been correct and the food would’ve been made and my order would’ve been out on time ,so that goes back to management on how to conduct business at franchise, very unprofessional and...

KFC colonel the recipe is going down 👇👎 used to be the best chicken 😞🍗 franchise throughout the world 🌍 United States wise the Greenville, SC area and county's are loosing KFC'S locations thought-out the upstate. I count 3 I'm familiar with Maudlin,SC which recently closed down was pretty good, the Berea location is still operating l seldom visit due to my location where I live basically out of my way and the Augusta Road 25 into Piedmont, SC Moonville area I recently visited 04/16/2023 the store offer dine in which I like it's just things l noticed while I was there short staffed and the staff that was there seemed very nice but they were just overwhelmed by the customer's coming whether the walk-ins or the drive-thru, the door dash pick-ups l really only noticed 2 employees l felt bad 😔 for the staff working but they were working they were backed up it was slow service people were waiting foods was not available or out of or needed to be cooked the store was messy and dirty needs cleaning and tidy and stuff God who knows what the restrooms probably were like, I didn't go in there but other than that it's a decent restaurant that needs help and TLC and The Colonel's secret recipe back to it's finger licking good 💯😊👍 status. I don't mean to criticize they need help before they lose their and the...