Tropical Grille — Restaurant in South Carolina

I'm not one to complain or feel any sort of "entitlement" but I've been to this location just a few times now. when I first when with enough Perka points for a free meal after visiting Pelham RD, I was told they do not do the Perka app & I'd need a punch card. Surely confused, I did not complain. During my next visit to Greer, I gave my punch card to the same cashier & was told they no longer accept it, they now use the Perka App. By then my pervious perka points towards my free meal had expired. Again, I did not complain nor did I receive the Perka ticket. On my third visit to Greer, I was in line during a busy lunch shift & I PHYSICALLY SAW THE SAME CASHIER WRITE ON SOMEONE ELSE CARD, I also witnessed her not giving any of the customers their Perka tickets. When i asked which system they now honored, I was told they were no longer doing the punch card, only the Perka App. Again, I did not complain but I am displeased with their reward point system. Food is great, but I do feel if a restaurant puts a reward system in place for their customers to return & earn discounts/ a free meal IT SHOULD BE HONORED not made impossible to meet the goal. I had my BF go in the same day to order dinner & see what they told him and they didn't want to discuss their reward point system. Idk what management would make of this post or even if they care but if their beliefs are different from their female cashier (who has been there during each visit of mine), they may want to discuss her work ethic with her. So sad I HAD a tropical grille so close after being transferred to work in Greer but I don't think I will be back... which is sad because I love the food. it just makes me appreciated the Pelham location much more for their...

I went in on Friday to order lunch for my husband, son, and myself. After looking at the menu for a few minutes, I placed my order and went to pay. I had a $100 bill, which they said they couldn't accept. There was a sign laying flat on the counter in front of the register. However, I had already walked in the door (no sign), placed the order (no sign), and got to the register where there was a sign. I know many people don't accept large bills. However, that should be made clear before ordering. Anyway, I didn't have anything else to pay with, so I politely apologized for the inconvenience to them and said I couldn't get the food they had already fixed and started to leave. The girl called me back and said she could take it after all. I understood, since the food would be wasted otherwise.

My problem comes at this point. The girl inspected the bill repeatedly, looking at it, holding it up, scratching it several times, and looking at it some more. At this point, with other people in line, I'm feeling absolutely humiliated, like she's telling everyone I'm giving her a counterfeit bill. I said, just give me the bill back and I'll leave. She looked at it some more and said, no it's okay. She sighed and huffed throughout this whole thing.

My thing is, get a pen that you can quickly swipe over the bill without making an honest customer feel humiliated. I will never go back to this place and will pass on my experience to others. A note on the door would have prevented the whole situation. At least be kind when a customer doesn't know the policy. No need to humiliate someone. It was my first and last time...

Stay away from this store! I don't know if I caught them on a bad night or if the service is always this bad, but I will not be returning to this location after my visit last week.

This store is closer to me than the Pelham store, but the two couldn't be further apart in quality and the overall dining experience. Especially given the cost of the food. As a loyal regular patron of TG, I expected a certain level of quality and service, which this location absolutely failed to deliver.

The restaurant was visibly dirty in seating and prep areas with food and trash left out. We were not greeted upon entry, and the queue was super confusing. Menu screens were small and hard to read, even close up. I waited in line almost 20 minutes while the staff kept getting orders completely wrong for the patrons ahead of us. Regardless of what size bowl was ordered, every bowl was made small and incorrectly, skimping on portions. I am not sure if the employee making the food was on drugs or having some kind of personal issue, but she was definitely struggling. She had to get help from two other teammates and was arguing with them the entire time. I got bad vibes so we left before having our orders taken. As we left, the line had grown out the door.

We took ourselves across town and went to the Pelham store instead and had another perfect 10/10 experience there.

Please do better!! Tropical Grille is one of my favorite local restaurants and it upsets me to have had such a negative experience at one. A premium priced healthy alternative restaurant should deliver a premium quality experience with great customer service in a...