Sweet Basil Thai Cuisine — Restaurant in South Carolina

Honestly if I could leave less than 1 star I would…There are many words to describe the experience, however none are pleasant. I planned to dine at this restaurant just yesterday with some friends and my service dog which I am training for a veteran with PTSD (She is fully trained to sit quietly under a table), yet as soon as we entered we were pushed back outside to an unofficial outside dinning area the owner created last minute, which happened to be on the sidewalk in front of the building. Now I enjoy a good outside dining experience just as much as the next person but I enjoy it even more so when it is by choice as well as an everyday option. The owner of this establishment did not give us the choice simply because I had my service dog with me. He repeatedly questioned my friends about my disability and then demanded to see my dogs ID (Neither of these things are legal in South Carolina). According to the owner I was too young for a service dog plus I was neither blind nor in a wheelchair. I found the entire experience utterly disgusting so my friends and I decided rather than spend our money at such an establishment we would just leave and find somewhere better. We proceeded to walk to our cars and the owner came out of the restaurant asking us why we were leaving. We told him respectfully that we would rather take our business elsewhere to which he began following us to our cars and telling us he didn’t want people with such bad attitudes eating at his restaurant anyways. He then took pictures of our license plates for whatever reason he deemed fit and proceeded to walk back inside. Overall, the experience was horrible and I definitely won’t ever eat here. I’m simply glad that I myself am just a service dog trainer/raiser and not someone who has an unseen but very real disability, because I can only imagine the type of anxiety and stress this situation would cause. The ADA specifically says that all service animals in SC are allowed to accompany their handler in any public establishment as long as the dog is well trained and controlled (which my dog is) yet the owner of this establishment directly discriminated against me and my dog because he was unable to see a physical disability 🙄.

I have included a picture of what my dog is trained to do in the restaurant setting and she would have done the same thing at this establishment had we been...

Food is okay but had a little problem and I was very disappointed on the attitude and how it was resolved by the owner even though it was taken care of. The staff is excellent and everybody treated me with respect other than the owner. I understand mistakes happen and yes I was part of the mistake because I did not read my check even though we were with a party of four. But when I did read my check and saw two dishes were overcharged. I notified the owner and was given a tongue lashing that I should have checked this when we were there and to make matters worse kept telling me I had to come in right away if I wanted to get the $4 straightened out. As far as I'm concerned I won't be going back there. I think those that look at my reviews know that I'm pretty fair and I think if this was handled with a little different attitude by the owner it could have given five stars but the owners attitude is so unacceptable. I see from some of the other negative reviews they talk about the manager owner and his poor attitude to customers at point things out. I tried it once and he could have had a long-term customer but I think it's best for both of us. I rather go to places that appreciate their customers and if something is wrong take ownership without badgering a customer. The group I went with has agreed for us to go to the one in Simpsonville on main Street which is an excellent Thai restaurant that they treat their customers with respect. When I did stop in 2 days later he continued to badger me to the point chasing me to my car telling me the next time I need to check my bill and as I told him there will be...

Goodness! Where do I begin? I observed a lot of action going on in this place and in a great way. Let me explain. There’s a teamwork system going down here. One staff member will sit you at a table, a different one will bring you water (for starters so you’re not waiting), another comes and takes your order, then another brings your food. It doesn’t end there, someone else brings drink refills. Lastly, someone else offers to take your leftovers and box them up for you. It is an incredible system that they have down pat and I was just blown away at their time management skills despite how the industry is a bit shaken up these days. Everyone was so nice and the environment was cozy and clean. We didn’t have any issues at all. The food was OUT OF THIS WORLD so good. If you’re looking for recommendations and aren’t sure, try their Tom Ga Kai soup and their Sweet and Sour rice plate with whatever meat you want. I know all their dishes are good, but if you’re unsure and don’t know where to start, that’s an option! They offer spice levels for your food so you can be No spicy to really spicy, it’s entirely up to you!

Definitely give it a try. They also didn’t have us waiting long for the food to come out. It was insane. The presentation, flavors, amount of food…. I’m just impressed. Definitely worth visiting. We are new to the area and this one is going down in our list of places to frequent. Thanks...