Purple Monkey Pizza — Restaurant in South Charleston

This is the 1st time I've eaten since under new management, and I'm saddened to say it'll be the last. I arrived right at my ready time and it was only luke warm. The delicious salt crusts that made them top notch are gone, and they now use a pre-made crust i can only describe as cardboard... hard and flavorless. The delicious sauce that used to be freshly mixed and seasoned is clearly now bought in a can and has zero flavor. I kept dipping my piece in it hoping to get flavor and it just didn't happen. The toppings that used to be very generous are now very light. The Pepsi products they used to have are now Coke, and the website still advertises Pepsi. I got a large pizza and we threw away 3/4 of it and threw a frozen pizza in the oven. I can't say its too expensive because prices align with elsewhere, but eating out costs a lot right now. If I'm going to order pizza and pay for my meal, it surely better taste better that a freezer pizza. The breadsticks were so covered in a garlic topping that the smell of them made you nauseous the moment you opened them and they went straight in the trash. The one saving grace was the courtesy of the folks inside. They truly were polite. I was truly saddened to see these terrible changes and won't be back due to taste and...

Ordered the Buffalo Chicken pizza with extra cheese, chicken and sauce. When we got it home, realized that it was partially cooked and the unmelted cheese looked like pieces of corn. They asked us to drive back 30 mins round trip so they could make us a new pizza. We asked if they could compensate us on our next order and we were told "no". Also, they said that because we ordered extra topping we should have told them to cook it "well done" - but really shouldn't they know it needs to cook longer?...the least they could do is melt the cheese. I have photos of this $29 pizza. We have spent less $$ for much better pizza. Never again! I would post the photos on here, if I could. They are, however, posted to Google maps under the photo section of Purple Monkey, towards the bottom.

Like my husband said " we won't be ordering anything from them "well done", we'll go someplace where it's...

Our frequent orders have revealed inconsistencies in topping distribution. Despite incurring extra charges for additional toppings, the quantity provided does not align with the payment. Furthermore, we've observed a decline in quality concurrent with a price increase. Specifically, the addition of extra pepperoni is necessary to achieve a satisfactory amount. Similarly, orders including onions and mild peppers have been sparsely applied, despite the associated extra cost. The charge of $0.75 per additional topping, particularly when the quantity is limited to a few pieces, is concerning. Considering the price point of our two-large-pizza orders, we anticipate a generous amount of pepperoni. If additional toppings are purchased, we expect their distribution to be consistent across the pizza, rather than concentrated on a few slices. This situation is...