Taco Bell — Restaurant in South Haven

Update they refunded My money and then some but what they did was refund me $6.66, to be rude. That's the manager for you. Talk about bottom of the barrel.

And read all of the reviews! You can tell who our new hires or employees giving them five stars because they have less than a one-star service and attitude. You can tell by the consistent bad service that it's always like this. The people who say it was a great, lies all lies

I ordered before I left my house and then when I got there..I waited 20 minutes before I asked about my order. The worker said, online orders aren't a priority..we will get it done when we get it done. I said, Ok. I was very patient.

I asked if i could cancel and the very slow "cook" chimed in to say that he wasn't "IT"..he couldn't help with the refund or canceling the order. The order couldn't be canceled or refunded. I finally got my food and there were supposed to be four different items, there were 3.

There was a large piece of plastic cellophane in it which is shown in the photos below. No I did not place that there.. very neglectful staff. I contacted Taco Bell with a phone call and an email and I've heard absolutely nothing back. Don't go here, they probably spit in your food. Oh and THEY made me late for work. It should never take 50 minutes for any drive thru..they weren't short handed either. One of the girls working was nice. That was the only positive. I'm also a local..not a tourist.. they were running their mouths about the tourists. You all need to work on your customer service bad. Maybe get rid of the manager... also, whoever the manager was was also the cook that day, talk about bad attitude and he's probably there if he were ever a manager somewhere else, they probably fired him for his bad attitude and messing with food like this. He was so angry that he put plastic in my food. And I was very patient. But the response to send $6.66. That's cuckoo. That's your South Haven taco bell. And I will never eat...

While they have opened the dining area, I chose to use the drive up even though I could tell the wait would be lengthy. Hard to believe so many people wanted to eat on a Sunday night at 7:30 pm. 😊. I am writing this review because I was extremely impressed with the implementation of COVID-19 protection and safety protocols being strictly followed. I have traveled, by necessity, by car the last week and noticed that Wendy's and McDonald's are VERY lax in regards to Covid-19 safeguards. But here at Taco Bell it was a totally different story. All employees had face masks and were wearing them properly. The young woman at the drive up also had vinyl gloves. A card reader was extended from the drive up window so no one but I touched the card. The food was in a paper sack with EVERYTHING inside including a generous supply of napkins and the sauce I requested. I was especially impressed that the sack had been folded over and sealed with a round sticker by the person who prepared it. The drink was extended with gloved hand followed by a very warm thank you! The food was hot and the drink was cold. The price couldn't have been better! Thank you Taco Bell for looking out for the safety of us all, including...

I expect to be treated with basic courtesy — especially when I'm taking a moment to read the menu in a drive-thru. I haven’t been to Taco Bell in quite some time and wanted to make an informed order. There was no one behind me or in front of me in the drive-thru lane at the time, so there was absolutely no reason for the impatience and poor attitude I received. It seems your staff is more focused on drive-thru timer metrics than actually providing quality customer service.

The food itself was cooked appropriately, but the experience leading up to receiving it left much to be desired. If time is such a concern for your staff, that focus should not come at the expense of treating customers respectfully during the ordering process.

Additionally, I was initially told there was no sauce available. However, after I questioned this, Diablo sauce was suddenly offered. This kind of inconsistent communication raises concerns about staff attentiveness and accuracy.

If management cares about long-term customer retention and brand reputation, I strongly suggest reviewing how your team balances speed metrics with customer service, clear communication, and overall...