BIGGBY COFFEE — Restaurant in South Haven

I would have given this 0 stars had I been allowed to. One of the worst BIGGBY experiences of my life. Total chaos, unbelievably disorganized while having 7-9 staff and horrible customer service. My order was 3 coffee’s and 4 Bragels. After about 5 minutes we got our coffee’s and one had a slit in the side of the cup and leaked all over myself. Then waited patiently for about 20 minutes and never got my food. I went back to the window to check on the status of the bragels and was asked what drinks I ordered… I told them we got our drinks and that I am waiting on bragels still. I got no reply and the lady just left the window and walked away. In the meantime they had to ask 2 other people waiting what their orders were. I then waited another 20 minutes and asked AGAIN for a timeframe on the bragels and was not given any sort of timeline whatsoever but was offered a cookie as an apology.. I had to re-tell them what bragels I ordered for the third time after nearly 45 minutes of waiting. Finally got our bragels and all 4 were ice cold and barely cooked. As well as 1 was completely wrong. Worst service and help I think I’ve ever had in my life from any place I’ve ordered food from. Do not go to this BIGGBY you’re better off starving. Worst $50...

Pulled into Biggby today for 4 iced coffees. The drive-thru had a little bit of a line but we thought “how long could it be, it’s coffee.” Fast forward over an hour later, we are trapped in the drive-thru lane with obstructions on either side providing no means of escape — Biggby had us in her clutches. At this point we are sweating watching the customers at the walk-up window get served within 15 minutes. We finally get to the window and they ask us to give them a tip (???) and hand us our coffees which are of course wrong. When we tell them they are wrong, they say “no they’re not,” as if they expect us to say “okay” and toss them a Hamilton as we drive away. All this to say, if you want to wait a really long time for sub-par (dare I say bad) coffee and even worse service then Biggby is the place for you. Otherwise your better off growing your own beans and roasting them yourself, it would probably be faster.

The only positive thing to come from this experience is the next time I think about pulling into a Biggby coffee I’ll remember to throw it in reverse and go literally...

This Biggby used to be fantastic until they moved to the drive-thru location across the street. There’s no inside to sit and visit. Wait time is usually wayyyy too long. Attitudes of staff are hit and miss. Generally not very welcoming or friendly. Drinks are hit and miss. Sometimes I get what I order and sometimes things aren’t made correctly. The reason their heated items like waffles and bragels are hard like I’ve seen in other reviews is because they’re microwaving them, not toasting them. Leaving them dried out and WAY too hot. I’ve brought this concern up to management before but apparently they didn’t take the time to look into it. I’m not sure if they don’t have a toaster at this location or it’s just laziness or staff trying to speed up the lengthy process of making a bragel but it’s not working. I miss the old South Haven Biggby and original staff. No point in even having this one in town anymore. I always choose the other shops in town...