Chile Ristra — Restaurant in South Valley

We live down the street from the casino so we frequently go to the casino for the food they have we saw this place and thought we would give it a try finally.... let me tell you when they may take your order well but they don't follow the order at all. They see chicken burrito and just throw the chicken in a tortilla with the smallest amount of cheese then I asked for green chile on the side tho because I have liver issues can't have to much! And so they take my order and it ready 5 minutes later fast nice! So I get my burrito all happy and we leave just assumed the chile was on the side because there were lil sauce containers in the bag... get home open up the burrito and it was covered in so much green chile... I had to give it to my hub I was very upset and hungry. So we tried again last night. Same order thus time there were no sauce cups in the bag and so we thought they were I. The trey with the food. So we come home and again they messed it up they just have me a tortilla full of chicken with the smallest amount of cheese I've ever seen. I ate it but was...

Although the food was good, the wait staff was horrible. The hostess (Noe) was dismissive, when I asked to be seated in a certain section; she acted like it was rocket science to find a solution. They ultimately sit us by the server station, while eating I could hear spoons clashing on plates and plates banging on the trash can, the exact reason I was trying to avoid being seated in this area. Furthermore, our server got our order wrong not once but twice and as a result I was finished eating by the time my partner received his plate to eat.

I love to stay at the hotel because of the perceived level of service. When I eat at the steakhouse the service is incredible. I spend a lot of money at the hotel and expect the level of service to match the price rate, especially when there's only one restaurant open in the hotel certain days of the week.

Noe (hostess) and servers are in dire need of customer service so they are actually trying to tend to and satisfy customers instead of standing around and looking at their phones near the...

The original Chile Ristra provided efficient service and reasonable prices, but at the new location, customers now face frustrating waits of at least 20 minutes—not due to crowds, but because of a shortage of waitstaff. To make matters worse, food prices have significantly increased. It’s unrealistic to think that simply relocating a sign while failing to maintain service and affordability will keep customers returning.

Additionally, the other dining options on the casino floor are disappointingly limited, offering only a $20 hamburger or frozen chicken nuggets with bland sauce.

Hopefully, these issues will be addressed sometime in the near future so customers can enjoy a...