Starbucks Coffee Company — Restaurant in Southborough

I’ve been a regular customer at this location for several years, stopping by every morning for a cappuccino before heading to work. However, since the recent change in management, the overall experience has significantly declined.

The quality of the drinks has become inconsistent — cappuccinos often taste no different from lattes, indicating a lack of proper preparation. When I’ve politely requested a remake, the staff have responded with visible frustration and poor attitude. I’ve reported these issues multiple times both to customer service and the in-store manager, but no meaningful changes have been made, and it doesn’t seem like the staff have received any additional training.

Under the previous management, even minor issues were handled with professionalism — they would offer a replacement, a complimentary drink, or a small gesture like a gift card to retain customer loyalty. Unfortunately, that level of customer care no longer exists here.

Given the current service standards, I can no longer recommend...

Place is nice but tiny. The place that you can grab one and go, not to stay longer for work and study. Staffs are not that great. I was in line for 15 mins and a person that just walked in got called before me. Then I didn’t even get called for my drink. Another wait time added on top of it. I had to patiently wait for a long period of time then personally asked one of the staff if my drink was available already and yes of course it was there but I didn’t get called for it?! I never had that kind of experience before at other Starbucks stores. This...

Excellent! Every order I’ve ever placed here, either in store or for mobile pickup has been great. Food is hot, coffee tastes great, and the drinks are made perfectly. This location also has some of the best inventory in the area, and has some of the best hours too! Honestly, if it were closer, I’d probably come here more often. This is a last resort location for me, but if its on my path, it could easily become a first choice. If youre on Route 9 and looking for a quality coffee or a well-stocked Starbucks while they battle shortages, this...