Dunkin' — Restaurant in Southbury

This is by far the worst Dunkin in Southbury. Sadly, I’ve been to this Dunkin over 1,000 times in 5 years. Over the past year or so, the quality and service has plummeted.

Every order is inconsistent whether it be food or coffee. You never know what you’re going to get here. If you do delivery they never put a straw in the bag, forget donuts and food or completely ignore what you put down for food. The same goes for in the store.

If you’re going after 2pm it’s almost guaranteed your drink won’t be good and they’ll only have a very limited selection of donuts and food until they close.

The employees are just laughing, having a good time while the store is in shambles. I know what it’s like to work fast food and retail for minimum wage at a young age. It’s good to have fun and joke around to pass the time but it comes to a point where the other stuff has to get done too and you can have fun and joke around while actually doing your job.

Staff turnover is high and ever since the core staff that had been there a while left it’s never been the same.

One day if we can ever resurrect the dead and we resurrected William Rosenberg the founder of Dunkin Donuts and took him to this location he would have a heart attack and immediately have to go back down in the grave. So just freshen up the coffee and the dirt around the grave won’t even have time to settle before you have to dig it...

I usually come here as the quality is more consistent compared to other location in Southbury. Here the workers typically know what their doing and ring you out correctly, but last time I ordered a nutty pumpkin ice coffee medium with Espresso shot, she charged me 9.00 something. I already called and complain to Dunkin Donuts, but she told me prices went up and it was due to inflation.

The menu at the top said different and she overcharged me. When asked why, she backtrack and said I thought you ordered 2 coffees with Espresso when they handed me only 1 and asked for 1. I think the cashier is doing something shady here, as I told from another customer she did the same thing to him the other day on food.

Hope they look into this. I will still go back here but make sure I do not get the...

Stopped in to take a break from our trip to Boston via 84. At 6:30pm on a Wednesday night, we walked in to all of the chairs upside down on top of each table. The place had just been mopped - we thought it must be closing. Before we could ask, the employee who was sitting down at a booth on her phone told us that the bathrooms were out of service. As we were planning on using the restrooms and then getting coffee and sweet treats for our family of four before getting back on the road, we left. Upon reflection of this weird interaction, we wondered if the employee just wanted to clean up early and go home. We were totally going to spend money in this store. Unfortunately, we were...