Hardee’s — Restaurant in Spring City

Update 2: Great burger. It was a special order. The meat was hot, the green stuff was cold and the bread was fresh. For the money, best in town. I’m revisiting my stars.

Update. I’ve been back twice and the service was much better. Burger is still outstanding for a drive thru. Fries were a 9/10. They were hot, crispy, salty and good flavor. Only negative was 70% were under 2” long. Yes I’m being picky, but to get a 10/10 for fries is rare.

I’m really conflicted by this one. Part of me wants to just write off the experience and move on. But I also know that if there is a problem, and they don’t know about it, that cannot fix it.

So first the good: I ordered a #5, special. No mayo. They got it right and the burger was top notch for a drive through.

The middle: the fry’s were good. Hot, crispy and salted. But they had an odd fish taste to them. Did it stop me? No! It’s fry’s after all.

The bad: I ordered a second burger, a simple one plain. I did not get it. I did drive around to go back and ask for it, but the person behind me when I left was still at the window. They seem to make food to order. After a while waiting I just drove off.

Observations: The two folks I saw may have been the only ones actually working. They seemed distracted and the one at the window was, well, a bit cold. She was not unfriendly, but it felt like if I had gone somewhere else that would have been fine also. This is why I’m conflicted. I actually don’t blame her. This is not her fault. It’s management, or training. Fix the problem and you fix the experience for future customers.

Will I go back? Absolutely. But I will not leave the window until I am sure I...

Everytime I go in the lobby is dirty. Tables need wiped down, food needs swept up and garbage needs taken out. The staff has no manners when it comes to customers, they are rude and take an attitude. Orders are always wrong and biscuits are almost burnt and hard. When you take them back the attitude is worse. You order a jelly biscuit for $1.89 and I have to take it back every time because all I got was a plain biscuit. Order a regular gravy biscuit and they always give me plain gravy. Try to get the order fixed and they take an attitude and say there is nothing they can do about it. I used to be a shift leader at Hardee's, I know the process. If Ed Stuttivelle was still the district manager things would be better. His motto was if you have time to lean you have time to clean. Instead of things getting better, the price goes up and the quality and service suck. If it wasn't for customers they would not have a job. I'm tired of spending my hard earned money for garbage. Spring City Hardee's needs some real work done everywhere. You can talk to the manager Jenny and she claims she will address the problem but nothing...

We had a really good experience here a couple weeks ago. They were busy and service was slow for everyone it seemed. We were trying both types of their fries and the cookie for the first time. We asked for everything fresh without minding the wait. It was no problem and well worth it. They came to us straight from the fryer and were given a large after ordering smalls. It was a nice treat for fast food. The employees were very nice and kept and upbeat attitude with all the customers and co-workers despite being busy in lobby and drive-thru. Only complaints is that the lobby and bathrooms were very dirty. Also saw an employee come in from smoking and go to work, with gloves, but without washing their...