New York Bagelry — Restaurant in Spring Township

I do-not recommend this place! First time here and was sold 14 stale, assorted bagels. I called to discuss this with management and was told the manager will be back in a lil bit and she'd call me back right away. Several days later and still no phone call. I gave them the opportunity to call me back and discuss my disappointment, but they chose to simply ignore my request. Now they have the honor and privilege of a ZERO-STAR-REVIEW. I don't usually call places back, but decided to give them an opportunity to apologize since they're a small, local, family owned business. This is the reason why so many businesses are going out of business, because they simply do-not respect their valued customers. How an employee can place 14 hard, stale bagels in a bag without knowing or caring, is just plain ridiculous! Instead of gaining a new customer, you've lost one instead! There's a price to pay for conducting bad business practices. Have a...

I never thought I could be considered a "bagel snob" but having lived in the shadow of NYC (New Jersey), you get used to having a REAL New York bagel. Although New York Bagelry tries, it wouldn't even come close to it. I really tried to like their bagels (considering they are the only game in town), the bagels are not authentic. The crust doesn't have that wonderful crunch that gives way to a dense creamy inside texture. The shine on the bagels would be nonexistent if it weren't for the telltale egg wash tracks down the sides of the bagel. A genuine bagel's crust has a shine that comes from first being boiled and then baked. That's what also gives the bagel that amazing crunch.

On the plus side, it's certainly better than a dunkin donuts bagel (which is nothing more than a soft roll with a hole in the middle), but not by much. And it's probably the best you're going to get in PA, but it's not at all a New York bagel, in spite...

THE WORST SERVICE IN BERKS COUNTY!!! Employees are more concerned about themselves and socializing with each other, than their paying customers. Will not be returning, do not know how they stay in business.

I waited in the store to just place my order, i stood at the counter for a while while the employees stood around and talked to each other. I would have understood if they were busy, but they were not. There were only 2 cars in the drive thru and at least 10 employees working. Not once was i acknowledged the employees proceeded to continue to talk to each other and ignore me. It finally got to the point where i walked out of the place and will not be returning. This is not the first time this is happened i have talked to other people that this is happened to.... Guess we weren't worthy enough to buy their bagels lol .

P.S their not that good anyways. Hopefully they don't end up like Take 2 Bagel...Which went out...