Gold Mine Restaurant — Restaurant in Spring Valley

Yikes!!! Ordered fried chicken from the gold mine last night. It was about 25 min before closing time so I do understand that is an annoying order right before closing. Either way it was delivered to the house and the cook must have taken the chicken straight out of the fryer and into a styrofoam container. Which completely melted the container all over the chicken. We ordered two halves. That was completely not edible anymore. They were closed by that time so I called them back today to try and resolve the issue. The manager there today was the same one there last night and was completely aware of the situation. He mentioned how it’s happened before and they can’t do anything about it. I just wanted a refund and told him I could bring the chicken back in the boxes for him to see. He said if he refunded me he would have to refund everyone. I asked if he could just make another order of chicken we could grab today to make up for it? He denied that and said he couldn’t do anything about it. I mentioned if it has happened before then why haven’t they addressed the problem so it doesn’t keep happening to customers? He then insulted my intelligence saying that it’s common sense that hot chicken will melt the styrofoam. I said exactly that is common sense and that I wasn’t the one who packaged it that their cooks did. I have worked as a cook myself for about 3 years at ponderosa steakhouse, new beginnings, and the uptown grill. Usually it’s the customer is always right and you try and make things better for them. This chicken was to feed my family dinner. Not only was the food not edible and denied any type of refund or way to make it right. I felt that the staff was rude. The lady that answered the phone didn’t want to let me to talk to the manager saying he was to busy and she would leave a message. I requested to speak to one still and then they denied any way to make it right. They said it’s happened before and haven’t done anything to try n fix an ongoing issue. So I’m not happy at all with my experience here and just wanted to share my story so that you don’t find yourself in my shoes. There’s a lot of great fried chicken in the area I don’t recommend this...

The food is average, but it is the only restaurant within miles. Service starts out great quickly diminishes upon the delivery of your meal. The waitresses rely a lot on their memory, when the place is packed. The result, however, is that your order comes about 60% Waitresses do a lot of talking and a lot of forgetting, conveniently, I suspect, as I went for approximately 30 minutes without even as much as a refill on my coffee which had been empty 15 minutes ago , approximately 45 minutes before I could get someone’s attention, resulting in another waitress, bringing me coffee. I specifically stated what I want to eat, which only included three things. Two of them were incorrect and had to be changed, without even as much as an acknowledgment that they were in the wrong . No, i’m sorry, of course, the prices are extremely high for that quality of service and food and restaurant. If you are still reading at this point, I will sum up quickly by saying it’s really not worth the experience considering you can go across town to Granny’s kitchen, which is approximately the same thing for service and food is much better. I only go to the gold mine because it’s close takes less gas. I only gave two stars instead of one because she actually remembered Where I sat. You will have to pay cash unless you want an upcharge. Happy inflation to Anyone who votes...

I ordered here 4 months ago and totally forgot to do a review. Definitely recommend this place 100% Finally was able to try this place and I'm beyond pleased on how tasty it was! I'll definitely be eating here more and will bring my fiance too. I had the beef roll with fries and soup of the day. The beef roll had TONS of meat and no chewy pieces, soup I believe was cream of potato which was delicious. The only thing I was disappointed about was the $3.50 cottage cheese and it was a very tiny thing of it. I ordered through door dash and food was very...