PT's Gold — Restaurant in Spring Valley

Roach Contaminated !!!!!!!!!!!!!!!!!!!!!!!! Please don't go here, I found a bug roacu crawling on the bar, when I went In to ask for a refund on my food the server/worker gave me a nasty attitude about a refund and told me I had to call corporate about a roach refund... I told him that any establishment that had a roach crawling within it shouldn't ask the customers questions but just rather refund the customer the food that was served, all I wanted was a refund for the food I was served and the waiter gave me a horrible attitude about it and theathen to call the cops on me for advincing them about their roach problem, I was very disappointed that I found a HUGE roach crawling on the bar and wasn't offered a refund for my food like I should have been without having to ask before hand, I was deeply embarrassed that I may have ate roach contaminated food and that no one was willing to do the correct thing about getting my refund or the amount of money I spend on the food that I ate, I almost feel like I ate roach contaminated food at that point and that's not a stretch... if I found a large roach crawling on the bar.. how am I sure that that roach wasn't crawling on my food too. I'm highly disappointed with this establishment and I wish that I was treated with kindness when I brought the issue up but instead I was told to leave and that I would have the cops called over complaining about their roach problem, I was deeply embarrassed and ashamed by the staff member who was present went I have been attending this establishment in and out and have not had this kind of disrespect from the staff member on shift, the manager who was available dealt with the situation fairly poorly and was extremely unpleasant and disrespectful. I didn't expect after finding a roach and A HUGE roach that I would be treated so disrespectfully. I was deeply ashamed leaving this establishment and felt scared leaving because the bartender theathen to call the cops on me for pointing out their roach problem. It was the MOST EMBARRASSING situation I have ever been a part of, I cannot fathom that they couldn't take responsibility for their...

I've tried to give this place a few chances. I don't know if the blonde plastic lady is the manager or if she's just a bartender but she is probably one of the rudest people I've ever met. My drink was empty for most of the time that I was sitting there while she was flirting with some older woman at the other end of the bar the whole time. Considering it was only the older woman and myself present, you'd think I could get at least one refill on my drink in 45 minutes.

This place also seems to never have a cook when I come in. It's just a bad experience and clearly they're just leeching money off of the wannabe high rollers in the area. It's quite clear that's the only people that get treated with any kind of friendly attitudes. It's no wonder it's always dead in there.

A little bit of advice, don't judge a book...

Incredible service and friendly staff! Always a great time. The Lemon Pepper wings are absolutely amazing as well as the burgers!!! There’s always a great selection of top shelf liquors that aren’t available at most PTs. I enjoy the small town bar feel when I go in there, after a couple of visits they knew my drink order and even ordered extra Macallan for me. Happy hour is amazing! A $30 shot at the casino is under $7 at PTs Gold during happy hour! You have a...