Burger King — Restaurant in Springfield

Per usual they didnt get order right & forgot to put cheeseburg in bag! Very sad when 9 out of 10xs they dont get it right! Most have pleasant attitudes though! Lazy is what unfortunately I noticed a lot of their employees r! Always depending on which Burger King u go to/ & their always out of shakes!! I did inquire on why. Response was we cleaned it! What time do u close/11pm/she said we shut it down an hr & 1/2 bfor we close, it takes a long x to clean/I see I said but it's only 9:05p/so that blew that response up/now idk how long it takes to clean the milkshake machine or when they really shut it down. But their always saying we dont have any/ even @ 6p! Also depending on which u go to! If I was the boss they would not b allowed to shut down prior to what it actually takes to clean! Customers come & pay quite a bit now a days to order what's on menu! In my yr yrs of working @ a food est. We werent allowed to start cleaning until 15mins bfor we closed. Guess things r diff in this day & age!! Getting your order right shouldnt b any diff! They actually make decent $ today!! But I would like answ if anyone does know how long it really takes to clean the shake...

New Staff seems to work well together.lots of laughing and loud music and people milling around. Drive thru moves fast which I like. Its Open later than McDonald's. Negatives are they sumtimes too involved in having fun to speak or look at the customer. Also they close early randomly. So I'll hurry there after work only to find they are closed before midnute. Or I like to add ham an cheese to an original chicken sandwich as a "chicken cordon bleu " kinda thing. This location won't let me now. I PAY for the ham an cheese at other locations. Im told "new manager" won't let then take ham out of fridge cuz it's not breakfast. Even tho I'm willing to PAY. This was a 2 -3 times a week $12+ order. An in my days in fast food I'd never say this to a paying guest an let them drive away. Or VERY LEAST offer bacon cuz it's similar. I typically avoid this location now but this...

Went here for the first time on New Years Eve. A slight disaster as I had placed my pick up 20 minutes in advance to quickly grab and go. However, they closed their lobby early so I had to go through the drive through which was a mess. Unfortunately they were short staffed and each order took about 30 minutes to come out. I know there's nothing much you can do if its short staffed but it was slightly disappointing. We got our food finally but by the time I got home my order was cold because at that point it was prepared about an hour ago. They also forgot my friends chicken fries which was the only bag we didnt check...