Cascade Biscuit Kitchen — Restaurant in Springfield

Have you ever been super duper excited to try a place only to be let down highly? Welp that was my experience this morning to say the least. I came in to eat because I wanted the full experience and to say I was tremendously underwhelmed would be putting it lightly... From service to the food it was bad. The lady that took my order was friendly-ish. She made it clear she was there to take orders and cook no more no less. I'd say she's more a back of house person cause her friendly-ness didn't extend beyond the dry greeting I was shown. Now to the "biscuits" I'm a well seasoned line cook that's cooked in some top notch spots so I know biscuits and these ARE BISQUICK DROP BISCUITS that were poorly done at that it was so DRY and super crumbly (not biscuit texture) I almost choked on it. And the slop they call gravy is laughable. How you make a gravy taste dry is a talent and not a good one. It was flavorless and bland to put it nicely. The chicken was in pieces which I'm not sure why....breast or thigh cutlets are in one piece usually so idk what I was served but like everything else on the plate it was AWFUL and being southern I have a high bar for fried chicken but what they served me is an insult to other fried chicken honestly. It was hard hard think the chewiness of a pebble and that's their "chicken". The egg was rubbery which I don't understand how they managed to get the egg that rubbery from the kitchen to my table but here I am wishing I'd had just thrown the 43 dollars out the window because at least then it'd been better spent. Oh and it's STUPID expensive for awful food. And to add insult to injury the side biscuit I was served was cold like it had been refrigerated and thrown on my plate with some margarine and cheap mystery jelly. I literally had 3 or 4 bites of the LUCKY CLUCKER I ordered and 2 bites of the ICE COLD biscuit and left without taking anything and judging by the plates other people left they weren't impressed with their fares either. SO ALL IN ALL IF YOU WANT TO SPEND LOTS OF YOUR HARD EARNED MONEY TO BE SEVERLY UNDERWHELMED THEN STOP ON IN AND LET THEM TREAT YOU LIKE YOURE BOTHERING THEM WHILE.BEING SERVED BORDERLINE FOOD POISONING. RIP CASCADE "BISCUIT" KITCHEN I HARDLY KNEW YOU AND THATS THE WAY I WANNA KEEP IT. And since it doesn't have a spot to put it but the food I recommend here is NONE OF IT. Go to McDonald's or Carl's Jr it's A.way cheaper & B. At least there you expect to be let down so if it's good it's like a...

We went to this new restaurant that is blocks from our house. We were excited for southern fare and when we arrived it was hoppin'. There was a long line and people were waiting for their food. They all seem to know the owners. They called them by their first name and the owners spoke freely with the group of people . We ordered three things. We ordered a catfish po' boy, beignets, and a bounty biscuit. The beignets were dark brown on the outside and puffy, but doughy and uncooked on the inside. The bounty touts a fried green tomato, pimiento cheese and a sunny side egg on top. The egg was sunny side but rock hard, the pimento cheese was missing and the fried green tomato was about the size of aroma tomato in a lot of dough. The po'boy was missing the sauce which made it very dry, the catfish was undercooked and pink and could not be eaten and the sandwich was missing the pickles. The pickles seem to be a big part of the show on the menu. We talked to the chef about the missing pickles and he seemed to think the rotating pickle was a dill pickle and then walked away without saying anything. But then another person came back was some pickles from a jar saying that they always forget about putting them on the sandwich. We provided some general feedback about the egg, undercooked catfish and undercooked beignets and the person we believe was the owner seem disinterested in hearing us and just wanted to provide our money back. No "sorry", no "hope that you will come back and give us another opportunity"... Not even a comment that they're fairly new and their processes need to improve. I think there needs to be a line person who double checks that everything is on an order before the order is sent out. We also think that for the amount they charge, they should rethink the size of the food they provide. The signature item, biscuits, are more like drop biscuits rather than a breakfast biscuit. The table next to us also left their biscuit on their plates. On the upside, the presentation of food was very pretty. Overall the meal was terribly disappointing. We hope that it gets better or it will be another hard worked effort for a restaurant that won't last very long. We...

I was really excited to try this new breakfast spot in downtown Springfield. But damn was it a let down. I'm not sure I understand the trend towards no table service. The experience was, in a word, chaotic. Having to stand in line to order (which you have to wait until a table opens up, causing a bit of confusion as new people arrive not to mention the waiting area is the bathroom hallway), get your own (luke warm) coffee from a carafe on a stand next to the register and then you have to bus your own tables in the end (don't miss this step, the cashier will yell across the restaurant to remind you). When they got busy, they literally asked people to leave the moment they were done eating. Paying $20 per person (plus tip that we regretted giving at the time od ordering) for a meal served in a "fast food" environment that takes more than 20 minutes to be served - it's just not a pleasant dining experience. On to the food...

If you want biscuits and gravy, you will be happy, but I strongly suggest getting it to go. The biscuits are fluffy and have great buttery flavor. The gravy is well seasoned and a good consistency. They do not ask how you want your eggs - so they all come out Sunnyside - which is only to say the yolk is on top. The eggs are rubbery and unevenly cooked because they sit under a heat lamp for a bit waiting to be brought to your table. The bacon is definitely good, but the sausage is pretty bland, as are the country potatoes. Portions are really big, so that's a plus, but it's just not enough to make us want...