Depot Bar & Grill — Restaurant in Springfield

12/03/2019- I have updated my review to Excellent! (I left my original review here for reference below).

December 3rd is my wife's birthday and I was looking for a place to have a nice dinner in Springfield. I had not been in The Depot in over 2 years because of my Experience on 07/01/2017

I decided to call The Depot and talk to the General Manager Mike Story as requested in the response to my original review below. The Owner, Doug Voise, came to the phone. He assured me that we would be well taken care of. I am not sure if that is the only reason why but let me tell you that was the best meal we have had out in a long time. And our server Justin was perfect.

My wife and I both ordered the Texas Tips (med rare) and they were cooked to perfection. I highly recommend the Texas Tips to anyone reading this. This was about the best tasting steak I have ever had! Perfect service, drinks, food and a perfect evening! Thank You!

(This was my original review and is now history.) 07/01/2017- Service and dining experience not so good. * Waiter would disappear, neglected to take used dishes from the table and refill coffee even after being asked. * Sirloin Steak was brought cold and had to be sent back to to warm on grill. The steak had a good flavor but found to be extremely grisly on one side. Not typical of a sirloin. * I Never received the final cup of coffee I had to ask the waiter for even after he had returned to our table twice. So I just gave him my used empty cup that had been sitting on the edge of the table and said don't worry about it.

3 Response from the owner2 years ago Thank you, Mr. Bennett, for taking the time to let us know of the issues you had on Saturday. It is our goal to consistently serve the highest quality food and service possible, and we obviously missed the boat on your table. I do hope you will give us another opportunity to serve you so we can correct our mistakes. Please let my general manager, Mike Story, or myself know when you're in next so we can make up for your unpleasant experience. Thank you again, and I hope to see you again. - Doug Voise 07/01/2017- Service and dining experience not so good. * Waiter would disappear, neglected to take used dishes from the table and refill coffee even after being asked. * Sirloin Steak was brought cold and had to be sent back to to warm on grill. The steak had a good flavor but found to be extremely grisly on one side. Not typical of a sirloin. * I Never received the final cup of coffee I had to ask the waiter for even after he had returned to our table twice. So I just gave him my used empty cup that had been sitting on the edge of the table and said don't...

My wife and I wanted to have a “date lunch” yesterday (Aug 2,23). I suggested the Depot because we are able to walk there from our Springfield residence (I’m confined to a power chair).

We have often eaten there, but I never have posted a review but wanted to. What can I say??? The Depot is to us, by far, one of the best restaurants around. Always great food and good service!!!

My wife ordered the Tropical Islander salad, while I had the country fried steak with sautéed mushrooms. We both drank water with lemons. My entree came with a house salad. Our servings were huge!!! We both were more than satisfied with our meals. Her salad was filled with tasty chicken, mandarin orange slices, almonds slices, pineapple pieces and came with plenty of dressing. It wasn’t just a pile of lettuce with a few toppings. No! This was a delicious and filling meal.

The country fried steak was delicious and cooked to perfection accompanied with tasty gravy. The superb sautéed mushrooms came in their own large portion container. I was very pleased with our meals.

Our server’s name was Zack. From the moment we sat down until we left, Zack greeted us, cared for our needs, and responded to our questions and requests with courtesy and professionalism.

We both knew that we would have a wonderful time on our “date lunch” at the Depot and we were right!!! We both highly recommend to everyone to make the Depot a regular part of your dining out experiences. As I recommended to a friend who is new to our town, order anything in the menu because everything is...

We typically love The Depot but last night was by far the worst experience we have had in a restaurant, ever! We arrived at 5:18 & were told it would be an hour, possibly a little longer. We were okay with the wait time given it was a Friday night butafter waiting 57 minutes the manager came to tell us that they couldn't give us a table for seven so we would have to make a booth working we wanted to be seated. At this point we were frustrated but having already waited so long, we agreed. We watched four other parties of four be seated, frustrating but I figured maybe there just weren't tables beside each other. After watching two families sit with their food in boxes waiting to pay for over ten minutes, I asked the manager if he would help them since their servers were clearly slammed, he responded by yelling at me that he was handling everything and I was quoted over an hour. Another 10 minutes went by and he then raised his voice to me from across the small wait area, "they are getting up now." I let it go, simply because at this point J knew I would lose my tempering I engaged and things escalated. Finally he walks over to us & says, "Are yall ready?" The saving grace of this nightmare was that our server was extremely nice & was more than willing to fix the kiddos food since their chicken tenders were over cooked and tasted like the fryer grease needed to be changed. I hate to say it because we've like this place for years but we will...