Sophia's Bar and Grill — Restaurant in Springfield

Though I am not certain if the owner of this establishment really reads or reflects on the reviews left through this venue, I certainly regret not having done so previous to our experience. I strongly suggest training your staff on what an acceptable standard of your product should be. If someone cannot carry your standards of service (unless your standards of service are sending out burnt, stale food), then both your employee and yourself should consider training and development opportunities, as having a business that does not produce good experiences for the customer and therefore good profits for yourself (as customers will not return and word of mouth is powerful), is detrimental to you and your brand. I pondered on the thought of “was this what the owner envisioned when opening the business?”. It is obvious that somewhere along the lines passion, vision and mission were lost, and it shows in the lack of initiative to provide an excellent product and moreover excellent customer service. What I received should have never been sent out of that kitchen. Money spent to feed...

CUSTOMERS BEWARE!! Please listen to the other reviews on here about them being rude, and no skills whatsoever in customer service. As many businesses there are to choose from, this business takes customers for granted. We have ordered several times from them via doordash yet they seem to not get simple instructions right with the meals! How hard is it, really? And you think people are not going to express how they feel online?? The first time they messed up our food we gave them the benefit of the doubt, but the second and the third time around unacceptable! Plus learn how to properly package people’s food! We received wings with no food paper added which causes it to melt the foam! If the owner doesn’t get new people to represent this food place better, don’t expect to get much customers and wonder why you are getting such negative reviews. It’s your duty as an owner to keep customers happy or don’t be in the restaurant industry plain and simple! Especially when customers try to give small...

Went in for a quick lunch. Left with a broken tooth and an anxiety attack from confrontation with the toothless cook. I ordered a tuna and egg garden salad covered with two slices of provolone. While eating suddenly bit down hard into a olive with a pit and chipped my tooth. The olives were hidden under the cheese and tuna and I would never think that some one would be dumb enough to put olives wit pits into a garden salad. I asked the waitress to speak to the manager and she said she was not there. The cook came over and basically told me that I should have known that olives could be in my salad. They brought the check and I paid with out saying a word. Left a tip for the waitress because it was not her fault. I was surprised that they even charged me but when you leave idiots in charge with no management in place, situations are bound to get out of hand. Going to dentist...