Wendy's — Restaurant in Springfield

If I could give zero stars, I would. Typically, I give so much grace and understanding to restaurants when they make mistakes…fast food, short order, sit down…all of them. Today I go to Wendy’s in Springfield to order for my family and it took forever, but that’s not my complaint. I ordered all of my meals and when I get to the first window to pay, the girl opens the window and just rattles off my total and takes my card. The only reason she told me “you too” was because I told her thank you and to have a great night. When I finally made it to the food pick up window the window was opened and not a word said. The girl handed me 3 food bags and 3 drinks and then shut the window. When she saw I wasn’t leaving she opened the window again and instead of saying, “Is there something else I can help you with?” Or “Did you need something else?” She just stared at me until I spoke. I told her I ordered 4 meals. She pulls the receipt off and looks at it and then back at me. Again, she doesn’t say a word. I asked, “I only paid for 3, didn’t I?” She shook her head yes and I said, “Well I need 4”. AGAIN, says NOTHING!! I asked, “Am I going to have to pull BACK through the drive thru??” She made a face and said yes. I grabbed my receipt and left the window and instead of going through the drive thru (because it was long) I went inside. It took just as long and the girl exchanged glances with me a couple of times. She ended up leaving work at the same time I got my food. I’m not sure if she was in a hurry to clock out or what. I was more than happy to pay for the 4th meal, but to make someone go all the way back to start all over for a mistake that was made during the order is frustrating. At the very least, they could’ve just allowed me to pull up as if my food wasn’t finished yet, and allow me to wait for the rest. ALL of our food was cold, fries had ZERO salt, and drinks were just carbonation with no flavor. I’ve given them multiple chances and it just keeps getting worse. I won’t be...

03/15/2024 9:01am I Ordered A Sausage Egg Cheese Biscuit Meal, An A Breakfast Baconator. I Unwrapped The Breakfast Baconator.it Was Flat! I Looked Up At There Menu Board. On This Board, This Breakfast Baconator Looks Huge! I asked My Brother, What Do You Think About This? Then I Said, Does It Look Like The Baconator On There Board That You Order From? He Laughed. I Unwrapped The Sausage Egg Cheese Biscuit. An It Was Bigger Then The One On There Board. I Finished Eating An Took This Baconator Back To Get My Money Back. A Nice Woman Asked Me What The Problem Was. I Told Her, She Went An Got Gloves Before She Touched Anything. I Thought, She Must Be The Manager. Then Here Comes Three More Women . I Asked. Can I Talk To The Manager. Then One Of Three Spoke Up With A Tone An Said, WE ARE ALL MANAGERS! I ASKED DOES THIS BACONATOR LOOK LIKE THE ONE YOU HAVE ADVERTIZES? The Woman That Had The Tone, Looks At It! She Counted The Pieces of Bacon An Then Went An Said, they Gave You More Bacon Then You Were Suppose To Get, I Asked Her, DOES IT LOOK LIKE THE ONE YOU HAVE ADVERTIZED. SHE SAID YES. Then I got a tone, You Have To Be Blind! I Want My Money Back! The Nice Woman, Host Name Campbell Gave Me My Money Back. I Should Of Took A Picture An Placed It On This Review. I Should Of Asked The Host What The Other Woman's name Was. It's A Dam Breakfast Sandwich. I Don't Know Who Owns This Branch Of Wendy's, I Wonder It They Read These Reviews? They Should Be Ashamed ! The One Review Looks Like Someone spit on the...

Waited in line for almost 30 minutes to be told the Frosty machine is down. Normally I wouldn't be upset, but ALL they have to do is put out a couple of signs near the drive thru line to let ppl know if they are out of items. Plus the place is only a few months old and the machine is already down?? The dining room closes at 8, which keeps a long drive thru line later in the evening. The first time we went, we were able to go into the dining area. I was able to see they were fully staffed, but were SO slow. The staff seemed to be milling around like they didn't have a line outside wrapped around the building. It took a few minutes for anyone to even come take our order even though a few employees definitely saw us standing there. When I tried to order a special sale item I was told that special was over they just haven't taken the sign off the menu board. Being it was the manager that was taking our order (finally) you would think the special would be honored, but nope. They gave me small fries when it was supposed to be large, then only filled the large about half way. I always give places time to get up and running before I go, this place has been opened a few months and the 3 times I have gone it has...