Wendy's — Restaurant in Springfield

I normally don’t post reviews unless they are positive, but after my experience tonight, I thought I’d share it. I always use the mobile app to place my orders. I pull up to the drive through and there is one car in front of me. I wait 20 minutes, and I’m not exaggerating. I finally roll down my window and hear that car just now making their order. I couldn’t believe. After they pull up to the window, I pull up and there’s nothing. Not even an “I’ll be with you in a moment.” I finally say “hello” and a voice says in a very angry tone “I said I’ll be with you in a moment.” I wait another five minutes and the voice comes on saying “What can I get for you?” (Not an “I’m sorry for the wait.”) I then said I had a mobile order and the person taking my order couldn’t find it. I go in the app and it looks like it didn’t go through, so I resubmit. He then tells that I have to go into the mobile order spots. I told him “no, I either get my food or you can lose my business. I’ve waited long enough.” He says “whatever,” so I pull away and as I drive past the window, he leans out the window and yells “we still make billions every year and don’t need your business.” Now, I’ve been mad at this Wendy’s before and have always eventually started patronizing them again after a while. I go to this Wendy’s a lot, but not anymore. Wendy’s, the corporation, always makes cracks at McDonalds on their Facebook page saying their food is served hot and fresh, but the last few times I have been to this Wendy’s, the food has been lukewarm at best. I work in a field where customer service is a priority and I was astonished at this employee’s behavior. It’s beyond unnecessary to wait as long as I did. I know the food industry, especially fast food, is hard work and I applaud those that do it, but they should strive for great customer service and...

So I spent like $13 on my food and I waited for like 10-15 minutes in the drive-through because they had to pull me up when I got my food. My burger was hard. It was a Junior bacon cheeseburger. The bun was hard and my fries weren’t even halfway filled up and they were cold so I drove back through the drive-through Got to the window and I asked him if I could get a burger that wasn’t hard and full fries the Night Shift that works there which is some light skin guy and some chunky light skin girl both had attitude. He basically told me that I ate my fries, even though I never left their parking lot and I came right back to the drive-through And he had a major attitude and they didn’t give me my sauce for my nuggets, and I ask them politely for my sauce she kind of like threw it at my fiancé and his hand and then when they told me to pull up, they like yelled at us then they came out with my food. I waited until I got home, because I was nervous about eating it because the way they were , I got home and the light opened up my burger and looked at it. There was hair on it and it was sloppy ketchup and mayonnaise was all on top of the bun and everything. They also gave me more cold fries that is one of the worst Wendy’s in Springfield and I will never go back to it. I honestly wish I had corporate number because there’s no reason to be that rude and evil ...

The food was oh so yummy 😋 the service was prompt and pleasant. However, the time of day we visited, there were only a couple of customers besides us and no line to drive-thru. With that being said, the lobby was a complete wreck. Proceeding to fill our drinks, there was an excessive amount of water accumulating on the floor in front of the lid ,straw, ketchup and napkins right next to the drink machine (wet floor signs leaning against the front counter not near puddle. While deciding on a seat to enjoy our meal, we had to ask to have a table cleaned. I do give the employee a pat on the back for not only just the one table getting cleaned she was quick to realize that the entire lobby was a disaster. After over hearing her speak to another employee on their break, I'm assuming. She made it clear that the employee who left after their shift didn't complete their job. Personally, it sounds to me that the SHIFT checklist should be in play and utilized for better management of employee duties. in conclusion will boost profits creating a better atmosphere for both employees and customers. Overall, we plan to return in the...