Subway — Restaurant in Springtown

Note: I am changing my 1 star review to 5. Since this incident, Springtown Subway has vastly improved in their staff and customer service. Not all of my online orders have been correct, however 90% of the time they are. GREAT WORK SPRINGTOWN SUBWAY!!

Did an online order to go pick up and bring home. Ordered the Chicken bacon ranch on artisan, jalapeno, extra ranch, salt/pepper, not toasted. Hubby went and picked up. When I open the sandwich, not only was it toasted, but the bread was so over done that it was hard. Brought the sandwich back up......waited in line (4 people in front of me). I let the gentleman behind the counter know what was going on, said that I did not need the meat heated up as I can do that at home like I always do. He insisted the meat had to be heated, put the least amount of chicken on the sandwich possible, put on the jalapenos, ranch, cut up the sandwich, handed it to me and said " sorry about that" and walked off.......I just spent more gas and more time than I should have to get a sandwich made ALMOST, like 8 requested in the first place. No offer of any additional compensation for their mess up in the first place. I would have been happy with a simple darn cookie for having to waste time and gas for...

We’ve gotten food here twice in the past week, we received a buffalo chicken sandwich when we ordered a bbq chicken BOTH times. The second time we ordered on the app and besides the sandwich being wrong we ordered three bags of chips and two drinks and only got one bag of chips and one drink! They didn’t even bring it out to the car I had to go in and get it and after getting home I had family mad because they didn’t get what they wanted and while I could’ve made sure I knew what all we were expecting, I think that the employees should be able to tell the difference between buffalo and bbq. I used to work at this exact location and my crew never had any issues, we made sure our customers order was right the first time. It’s not hard it’s just sandwiches,...

If you are running out of vegetables then how can you charge full price for a sandwich that is not complete or just shut the doors for the night.

Also, subway has always prided itself on its fresh bread. The bread here is not fresh, manager sifted through bread until she found one that wasn't that hard.

Made a sandwich and as she was rolling it up she notice the bread was hard, said she was going to make a new one, she threw it in the garbage, manager told her, never throw away anything, you should have got a new piece of bread and transfer over everything... OK, you tell me how you will transfer over meat, melted cheese, all the vegetables, oil, vinegar and heavy mayo.... REALLY.

This location in Springtown used to be on top of their game,...