Burger King — Restaurant in Springville

The black girl that was working the window the evening of September 5th 2023 has the worst attitude and worst customer service of any fast food worker I’ve ever come across. Waited patiently at the speaker for 5 minutes before she finally asks for my order, I tell her I have a mobile order and was rudely told to come to the second window. Get to the second window, sit there for a few minutes before I’m acknowledged, then she opens the window “what did you have?” I said I had a mobile order and stated my name. You would’ve thought I personally asked her to go out back and slaughter the cow and cook it for me, she huffed and puffed in my face and closed the window. I’m literally making your job EASIER by placing a mobile order tf? Then she comes back and says I have to pull up because “it’s a lot of food” I literally ordered 2 whopper combos, like it doesn’t get much easier than that? Then the 3 cars in line behind me all got their food before me lmao. After about 15 minutes she strolls out with my food and proceeds to complain about another car in the line that “ordered 50 things” like okay cool sorry you had to do your job? Then she starts to walk off and I tell her she forgot our drinks. “Oh I thought I gave them to you at the window. Did I not give them to you at the window?” No ma’am you didn’t, you were too busy pouting over my mobile order. Then she loudly sighs again and asks me what drinks I had. I told her a Dr. Pepper and a root beer. She laughs in my face and says “we don’t even have root beer!! You have to go across the street to Taco Bell for that!!!” Like what 😂 superb customer service ma’am! The app literally had Barqs root beer as an option, my receipt even said “Barqs” on it. I’m guessing she didn’t even know Barqs was root beer…then she goes back inside to “get our drinks” but doesn’t, we watched her walk behind the counter and put her headset back on. Had to go inside and the manager herself had to fix our drinks due to her employee’s laziness and lack of care. Such a horrible experience, then the cherry on top was our food we waited for was cold.

I tried this location a couple years ago and had a horrible experience. Figured I’d give ‘em another try and this experience was infinitely worse. Avoid the Springville Burger King...

I regret to inform you that you do not “have it your way” at this BK. Debated on leaving a review, but knew that I had to after seeing another Doordash driver’s experience. The lazy, incompetent, rude late shift duo, cracked out Ken and Karen, refuse to make an order that is already paid for by a hungry customer. The guy comes to the window and I tell him I’m picking up a Doordash order for “customer’s name”. He huffs and puffs, mumbles something under his breath, then yells for the chick and says I need you for this order. I can’t make out what she’s saying across the airwaves but her tone is riddled with contempt. I quickly found out he wasn’t calling for help to make the order. He was calling in bad news Betty…the order destroyer enforcer. “We ain’t got no Doordash”, she proclaims, without an ounce of compassion or care. I’m like yeah you do, show her my phone, and tell her how far I’ve driven. She shrugs her shoulders and says “nahhhh we ain’t got nothing”, then gives me a fake “Soooorrryyy”. I drove 20 minutes from the other side of Trussville to pick up the order. Meanwhile, the hungry customer is patiently waiting, probably excited that a driver is going to grab their food. It’s very unprofessional and downright rude! In total, I wasted 50 minutes of my time, about $4 in gas, and lost the $18 that I would have made delivering the food. So your staff cost me a total of $22 and almost an hour of my time. My power bill is due today, which is why I was working the late shift. I have some advice for your staff. If they are not going to make an order, turn off the orders on the Doordash tablet. You can set it to “not accepting orders right now”. There’s so many people struggling. That’s the least you can do if you’re going to be lazy. No one will get sent on a wild goose chase, and you won’t subject paying customers to sitting around waiting on food that’s never going to arrive. To other drivers: proceed with caution with this place. If you’re on hourly, it’s not as risky. Do not waste your time driving from Trussville. Call the restaurant beforehand to see if they’re going to make the order before you get burned. PSA to the public: Order Taco Bell if you’re hungry and it’s late night. They’re always nice, professional, and have the food...

I went through the drive last night around 4:30. I was the only car. I ordered an original chicken sandwich combo with onions rings, a cheeseburger with onion rings, an 8 piece chicken nugget and a kids cheeseburger meal with added pickles. The guy gave me a sack and I went through it. I told him I didn’t have my kids meal. He went to the back and came back and said, they said it’s in there. I handed him my sack and said, no it’s not. He Then brought me a cheeseburger to add to my sack. I decided to check the cheeseburgers. One only had meat and cheese and the other only had Meat, cheese and two pickles. That’s it!! I asked him if this is how their cheeseburgers come and he said yes. I asked again was he sure and he said yes. I said, I thought they would at least have ketchup and mustard on them. He said, well most people don’t want it on there. I said, I didn’t request that, I wanted it. And he said, I know, I didn’t put it in that you didn’t, they just fixed them that way. I then ask if I could have mustard and ketchup added. He brought them back and I check the sack again and noticed no fries or chicken nuggets. He went and brought me some fries (6 to be exact). I said what about my nuggets. He went and got my nuggets. It was absolutely the weirdest drive thru experience of my life. I actually thought I was being...