Subway — Restaurant in St. Joseph

Updated review! As manager did reach out and offered either a refund or 3 new subs.

Ordered a pickup order for 3 meatball subs, arrived on time, and got the sandwiches. Went home to eat and took a bite of the sandwich and the meatballs were frozen cold, sauce cold as well. Even the other 2 toasted subs had cold meatballs and sauce. Called the restaurant, a girl answered, told her what happened, and all she said was she was sorry and then went silent… I said so yeah like what happened why are they cold? She just said I’m sorry and the manager should call you on Monday. I’m guessing they ran out of meatballs in the hot well and grabbed them from the freezer/fridge and either heated them in the microwave for a very small amount of time or just put the on the subs cold as well as the sauce. Had to disassemble each sub and heat them up all over again. Very frustrating, especially when you have a hungry toddler screaming at you. Overall, very unpleasant experience. We’ll see if a manager...

Wow what a experience!! Ordered the New pit sandwich and when we came up to get the veggies on it, your employee asked if I wanted more bbq sauce? I asked him if he already put it on and said Yes! When I tried to put extras on he said he was adviced not to put anything extra on this sandwich! Are you kidding me, I should just have your little amount of meat and cheese and bbq sauce...No way for what I pay!! Will no longer visit your sub shop!! I spend a lot of money there and will be taking my business else where. I know there a lot more sandwich...

Ordered 3 footlongs online here and the order went through, but they were closed for no obvious reason. I got a text the next week from someone at the store, but I didn't have time to talk to them about it, and it ultimately slipped my mind. They should have just refunded my money but never did. Part of this is on me for not following that text up, but them not refunding my money automatically still...