Sister Cities Cajun — Restaurant in St. Louis

I placed an order online for curbside today for my family. I received a text saying a few things on my order had been canceled. I called the restaurant, a young lady answered. I let her know who I was and she began to explain to me that she didn’t have a number to call me. I said ok, she then proceeds to tell me they canceled the order. That they weren’t doing curbside anymore and that they didn’t have any more space for inside dining. So I begin to ask about the entire order and when I ask the questions she continues to go round with me when I’m asking about how to get my money back because she wants to tell me that nothing has been charged..I let her know of the $76.78 already out my account..she then says that was credit back to me. I advise that’s not how that works. So I asked again how I could get food or money to get food..She says she was not going to keep explaining and hung up on me. She tried to tell me that she tried to call when I implied why not call the number that they sent the text to. She says that was an automatic text. I replied if it could text me they could have called before they charged my card. I have been there many times before the pandemic and during. I have never encountered service like this here before. But as I called back to inquire if the woman I was speaking with was the owners wife..she says yes and I explain that I didn’t know what today was about and that I came and supported them when I didn’t have to. That we have had looong conversations and she was rude to hang up..I let her know with that kind of service I would not be patronizing them in the future, she said good and hung up again. I will never allow my money to go to someone that does not appreciate a struggle and respect in running a business.

To respond to your response. I understand procedure and short staff at this time..But I don’t condone rude conversation. And if you weren’t on the the other end you can’t put her tone on her tone..nor mine. Now how you put things is a WHOLE lot different than how the young lady did and chose to. She had chance to change her tone, she didn’t. I let her know that authorization was already done. So my funds are held. Your system..my banking. I work in the industry and you know how this works. Bottom line, no one is questioning you all being over capacity. No one is questioning the cancellation. I am speaking on HOW the matter was handled. Yes we spoke and talk every time I come to get my food. Your struggle and blessings are no smaller or larger than mine and I support how you made it from all you have shared with me. But I do not appreciate being talked to in the manner by which she did, nor being hung up. The meaning of customer service if a problem not bought about by the customer is resolution, and she didn’t try to resolve anything. If that was all I had to feed my family and I wanted to support no assistance or sincerity was shown, bottom line. Stand by the reason. Don’t stand behind how she relayed Sister Cities reason. She represents you all and no matter how that day was going at that moment she didn’t handle...

Worst place ever!!!! Owner attitude sucks & this place won't last long just like the previous location.

There has been a case of mistaken identity, I Rahshail am the friend that you claim "comes to eat here regularly", again a case of mistaken identity, I have only been there twice and the first experience I only bought drinks. I think it's important to say the person I was with is an upstanding citizen that has no ill intentions. The owner became a little uneasy when it was suggested that the shrimp and grits wasn't worth the $14 with five shrimp and that it didn't have all the sauce that was shown in the photos. We got passed that and asked for the bill. To rewind my first experience I had a drink that I enjoyed and recommended it to my friend. My friend didn't like the drink and asked for another one and the waiter took it away and brought a different drink. When the bill came it had both drinks, the one she drank and the one she didn't drink. My friend told a waitress that walked by the drink wasn't taken off and she told the owner and the owner came over to the table and said she had to pay for the drink she didn't drink and sent back and when she refused to pay for what she didn't drink the OWNER said you have to pay for what you order and she she refused to pay for something she didn't drink the OWNER said that's ratchet, that's called theft, you just don't order it next time, she told her she didn't have to come back to her restaurant and she didnt need people like her in her business and the insults didn't stop there. The owner took the receipt and went to correcting as she continued talking with disrespect towards her patron that did not disrespect her and brought her the wrong receipt that was cheaper than her bill should have been and my friend told her that was the wrong receipt and a person trying to get over wouldn't do that. As the OWNER walked away continuing to insult her patron with such disrespect that we couldn't take it and walked out. I feel so bad for bringing my friend to your establishment.

You are welcome to send the police wherever you like. I PAYED, just to clarify things. Your lack of professionalism is ridiculous and in my 38 years of life I have never witnessed any establishment charge anyone for a drink or dish that wasn't consumed and was exchanged. Had the waiter explained when he took the drink away that she would have been charged she would have been prepared or not ordered a second drink. She had no idea when she asked for it to be taken off the receipt that it was policy, because again I have yet to go in an establishment that has charged for anything not consumed. Had you shown some kind of professionalism or sympathy for the situation as to marching over and demanding payment and barking insults things could have happened differently. I understand you a small business and need all the coins you can get, but know that you were talking to a customer that works just as hard as you for her money and to expect her to pay for something not...

I just had the WORST experience at this restaurant. My fiancé and I booked this restaurant a month ago for our engagement party. When booking we spoke to Boan (not sure on spelling) and asked for their semi private space for 15 people. We mentioned one person was wheelchair bound. They were able to accommodate this and we called MULTIPLE TIMES to confirm our semi-private room for 15 people.

We walked into the restaurant tonight and saw a table set up for 14 people, not 15 and also not in the private area we were promised by Boan. After mentioning this to our waiter, JJ, he brushed off our concerns and gaslit us. Saying that we never made a reservation a month ago and that we only called earlier in the day. Not true.

I end up asking Boan for a manager and the owner comes out (I believe her name is Mary). We explain to her that it's our engagement party, we travelled from Indy to be here and she did not care. She insinuated we were in the wrong despite us taking notes of what was promised to us for our reservation. She then proceeded to say she didn't believe she'd be able to give us a good experience and suggested we leave.

We had a 15 person party, the server was getting 20% gratuity off top. It was 7:30, peek dinner time on the Saturday of Labor Day and she suggested we leave when there were only two other parties in the restaurant and one person at the bar. Sis. Who runs a business like that? Who turns down that type of money when they have an empty restaurant. We didn't get loud with her or curse, we didn't talk over one another, we were respectful and she was calm as well. I couldn't understand why she had such little faith in her staffs ability to turn the night around.

The owner continued with a sob story about how she was a small business owner and doing her best to get by. Sis, that's literally not my problem. Them being locally owned and operated is why we choose this place. Your staff (albiet accidentally) wrote down our reservation incorrectly and we just wanted it made right. Instead, we were essentially asked to leave and no apology was given.

The owner of this establishment single-handedly made our engagement celebration unforgettable in the worst way. I've heard so many good things about this places food, and I'm sure it's very good, but the service was a complete disaster and they all lack empathy.

If I could give zero stars, I would. I'm not one who believes the customer is always right, but the customer certainly deserves respect and empathy. If you're looking for it, this...