I'm an easy going person, rarely complain about anything. But when it comes to food. I DON'T WANT PEOPLE TOUCHING MY FOOD WITH THEIR BARE HANDS. Is this too much to ask during COVID and Flu season??? I went to this place today. I've been to this place a few times before. The Hispanic guy who's in charge of handling the sandwich station touched my bread with his bare hand. This guy normally just wears a glove on his left hand, his right hand never has glove on and he uses this hand to operate the cash register. So, he had just finished toasting the bread and hadn't put the meat in yet. I told him I saw him touching it with his bare hand. He refuses to get the new bread and got mad at me. He was talking back and forth with the girl that works there. In the end, they refused to toast 3 small loaves of plain bread. I demanded my refund. So they both came to the conclusion to tell me not to ever come in to this place anymore. SUCH RUDE ATTITUDE. I told them that's fine because I would NEVER step foot in such an insanitary place! 🤮The owner was sitting there, acts like nothing's happening while his employee yells at a customer. The owner is incompetent.
The next time you order your banhmi from here, pay attention to how he's handling your food. Because of 50 cents worth of bread, they just lost a customer and thousands of other customers who read my review. Good for you Don!
Imagine he had just picked his nose or scratched his body part, or went to the restroom without washing. Makes me want to vomit! Would you want his nasty germs on your food? I KNOW I DON'T.🤮🤮🤮🤮
(now I regret giving him a $10 tip the last time I ate pho there with...
Read moreAll of the staff is absolutely amazing and really good EXCEPT THIS ONE GUY WHO MAKES SANDWICHES. I am a regular visitor of this place and everytime I take to go, I request for 5-6 small cups of the tasty red chili paste sauce that they have. Today out of nowhere, this guy charged me 50 cents per cup. Now, the real thing starts here. I politely and jokingly asked him that now that they have started charging the money, I believe they don’t want a regular customer like me to the cafe. He rudely replied to me that it was up to me to come or not. Now though this was rude, I totally agree with this on a personal level. But the real thing was when I said that I don’t want the red chili paste, he directly addressed me that I am a “CHEAP” person ( I believe that this was because I refused to pay the 50 cents per cup for the sauce ). This is not regarding the 50 cents per cup that was charged to me, this is about that fact that this RUDE guy, called me cheap! When you are a regular customer at a place, you don’t deserve to be treated like that. All of their staff except this guy are absolutely amazing people! Overall, I’ll say this place is definitely a go to place! Just make sure you don’t incur the wrath of LORD...
Read moreI would recommend going to the Don Cafe in Bellaire every time unless it is just too inconvenient to go to that location.
The sandwiches are great. They easily have the best banh mi that I've had in Houston. Whatever kind of butter or sauce that they use is just delicious. I also feel like they are the only ones to get shredded chicken moist instead of insanely dry. I could eat these sandwiches all the time, and they're cheap. I haven't really explored their other menu items, but from what I have had, I have learned to stick with the sandwiches. The other foods are just better at other restaurants.
Now for why this gets two stars. The service is awful. It is probably one of the worst I've experienced. They have a deal where if you buy 5 sandwiches, you get one free, but every time I go they come up with another nonsensical reason that that doesn't apply. The owner, specifically, is very rude. He rushes all of his employees and customers, and is just rude overall. I won't go into detail, but basically I won't be coming back here because of my experiences with him and the staff. I can't give it one star though, because I like...
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