Florence Coffee Company — Restaurant in Stevensville

Girl with the dragon tattoos, We Drove up and ordered a cold brew, but sweeter then its normally made, as I have for years. However, this time im told by employee Casady, with a serious attitude "to make it sweeter, that will be .25cents an oz extra!" I was confused as Noone has ever said that at any of the flocos Ive been to, up and down hwy 93. I questioned her and she became more agitated insisting this is a policy. The attitude, extra charge for a sweeter drink, and cassadys unfriendly disposition has me avoiding that stevensville location all together, to get coffee. With all the coffee shops to choose from in stevi it wont affect me. word of mouth, and so many coffee shops available it's important to be friendly, and consistent to attract returning customers. I would check sales from last few months, compare them to this time last year and see if sales are already decreasing. I have a business on main street too, and I know how important customer service is for business. It was shocking at first, but then frustration kicked in as she kept the attitude and had another gal hand the coffees to us. Bad reviews are not something I do or take time out unless exceptional service, or real bad service. Please explain the importance of being polite, & train how to hold to policies (if that is one) in a way that isnt so...

Years ago was my favorite place to get coffee. Unfortunately the quality has really gone down hill, I wish it weren't the case, because I love local shops like this.

Last time I went I ordered the biggest blended coffee they make (it's $9!) and not only was the lady rude, but she made it iced instead of blended and refused to fix it. She told me I'd have to throw it away and order another one.

The coffee is too sweet and has a burnt taste to it.

As far as I know this is specific to this location, Lolo seems pretty good for the most part. I will not give them another dime though because of how this...

I bought four coffees and two go cups the day before Christmas, and when I got home realised my husband‘s quad shot Cappuccino was actually a latte. I’ve been trying to contact them for four days to see if I can get a credit for it and they have not responded to messenger, email, or the messages I’ve sent on their link they give in messenger, and when I tried calling them, it said the phone was disconnected. I really thought it would be a simple matter of them, apologising to me for the mix up and giving me credit for another cappuccino, but clearly...