Chick-fil-A — Restaurant in Stockbridge

The Chick-fil-A on Jodeco Road, a two-story drive-thru operation, truly redefines what efficiency and top-tier customer service look like in a fast-food setting. Managed by Felix, this location is nothing short of extraordinary, offering a streamlined experience that feels more like a premium service than your typical drive-thru. Felix’s dedication to running a smooth, efficient operation is apparent from the moment you pull up.

The design of the two-story drive-thru alone is impressive. It’s clearly optimized for speed and customer convenience, and Felix has perfected the flow of traffic to make sure every vehicle moves through quickly and seamlessly, even during the busiest hours. The staff, under Felix’s meticulous management, operates like a well-coordinated team—taking orders, prepping food, and delivering it with an unmatched level of precision and speed. You never feel rushed, but you also never feel like you’re waiting too long. It’s the perfect balance.

Felix himself is a standout manager who goes above and beyond to ensure every guest feels appreciated, even if the interaction is just a brief exchange through a car window. His professionalism and warmth are contagious, setting the tone for his entire team. Despite the fast pace, Felix takes the time to ensure that every order is accurate, and it’s not uncommon for him to personally greet repeat customers or offer a kind word to first-timers. His hands-on approach creates a sense of familiarity that’s rare in a drive-thru setting.

Customer service here is top-notch, a testament to Felix’s leadership. Every staff member is polite, upbeat, and clearly well-trained, with a focus on making each transaction smooth and pleasant. The team’s attention to detail, from ensuring the order is correct to making sure sauces and napkins are included, speaks to Felix’s commitment to customer satisfaction. It’s obvious that he takes pride in running an operation where nothing is left to chance, and it shows.

Another aspect worth mentioning is the cleanliness and organization of this unique setup. Even though customers don’t go inside, Felix ensures the outside areas are immaculate. The lanes are always well-maintained, and the structure itself is spotless. It’s clear that Felix has a system in place that keeps everything running smoothly and looking pristine, even during peak hours.

In short, Felix has taken what could be a typical drive-thru experience and elevated it to something exceptional. The Chick-fil-A on Jodeco Road is a model of efficiency, speed, and customer care, all thanks to Felix’s exemplary leadership. Whether you’re a regular or a first-time visitor, you can expect nothing less than perfection here. It’s fast food, but with a level of service that makes it feel like so much more. This location is proof that great leadership can transform even the busiest drive-thru into a memorable, pleasant...

On Feb 7th at 8:03pm I pulled up and ordered a 12 piece nugget meal. Upon driving away I sample everything. I noticed that the nuggets were warm / cold. When I got home I called back to let the manager know the nuggets were basically cold and that I had to wait a few minutes for my order. The manager ( Abby ) was very friendly and understanding. She offered me a credit for 10 days. When I came back the next morning on my way to Costco I decided to stop by and get the credit fulfilled. I ordered a sandwich meal which was cheaper than the nugget meal. Oh my goodness what a ring around the roses experience. They told me I could get a sandwich that I had to get nuggets. They also told me that I had to pay for the fries and drink. I explained to them I didn’t want nuggets. They had me to pull over and had Abby to come from upstairs. She confirmed what they said. Then I gave her a speak about my first job when I was 16 at McDonald’s, I told her my pay raise was based on Quality & Customer Service. She then agreed to replace the nugget credit with a sandwich and then told me that I would have to pay for the fries and drink. I agree to pay for the fries and drink. When she returned with the meal, she stated I’m just going to go ahead and give you the fries and drink. I thanked her and pulled off. The moral of this experience…. I should have read their reviews before I pulled up to their drive thru first! Reviews tell the story in some cases. In this case it explains why there ratings are low. Is chick fil a loosing their Standards due to poor Quality and Customer Service? Also I informed Abby the manager I am big on google reviews , however I always give the establishment a second visit before leaving a review in some cases. Abby you fumble the ball. Hopefully this long review will help someone. P.S. They gave me the wrong receipt on the original/...

On 4/24/2025 at 2:55 PM, we visited the Chick-fil-A on Jodeco Rd in McDonough, GA, and unfortunately had a disappointing experience. We placed an order that included a Kale Crunch Side Salad, 30-count Grilled Nuggets, Small Waffle Fries, and a Cobb Salad with Grilled Chicken. After being instructed to move forward to the line while waiting for the order, we ended up waiting over 25 minutes. With a work meeting approaching and running out of time for a late lunch, we had no choice but to leave the premises without receiving our food.

On our way back to the office, we called to report the issue. We were told that someone would get back to us, but no one followed up as promised. Two days later, we came back in person to address the situation. We spoke with the manager, Chris Warr, and explained what had happened. Unfortunately, he refused to provide us with a refund or replacement meal, stating it had been too long since the original incident. Despite our efforts to explain that we waited for someone to contact us as advised, we were met with a lack of understanding.

We respect that mistakes can happen, but this experience has left us feeling frustrated and undervalued as customers. All we are asking for is either a credit or a replacement meal for the food we paid for but never received. On top of that, we hope Chick-fil-A will prioritize treating customers with kindness and understanding, which is what has always set this brand apart.

We truly hope Chick-fil-A will review this matter and take steps to enhance customer service at this location. This experience does not reflect the high standards we’ve come to expect from Chick-fil-A, and it’s disappointing to feel mistreated...